IT Support Analyst

Mills & Reeve; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK law firm in Cambridge is seeking an IT Support Analyst to manage hardware and software, assist users, and ensure smooth operations. The ideal candidate will have experience in IT support and a proactive mindset. This position offers competitive benefits and a collaborative environment where you can thrive.

Benefits

Competitive salary

Wide range of benefits

Qualifications

• Experience managing and maintaining IT hardware and software.
• Familiarity with laptops, printers, and scanners.
• Ability to handle service desk tickets with confidence.

Responsibilities

• Manage IT hardware and software across multiple platforms.
• Monitor systems, resolve issues, and escalate when needed.
• Guide junior colleagues on safety and security protocols.

Skills

IT support experience

Proactive mindset

Clear communication

Relationship building

Detail-oriented

Tools

Microsoft Office

CRM tools

Document management tools

Job description

The role

We\'re looking for an enthusiastic and proactive IT Support Analyst to join our Cambridge-based team. In this role, you\'ll be the go-to person for everything from hardware maintenance and software support to troubleshooting and user assistance. You\'ll also play a key role in supporting colleagues across our offices in Norwich, Birmingham, London, Manchester, Leeds, and Oxford, with some occasional travel required. If you\'re someone who thrives in a fast-paced environment, enjoys variety in your day, and loves helping others solve tech challenges, we\'d love to hear from you.

The person

You\'ll bring your experience in IT support, familiarity with laptops, printers, scanners, and basic data patching, and combine it with a proactive mindset and a passion for helping others. But this role is more than just technical know-how—it's about collaboration, communication, and adaptability.

What makes you a great fit?

• You\'re self-managed, methodical, and know how to prioritise effectively—even when things get busy
• You communicate clearly and confidently, tailoring your approach to different audiences
• You build strong relationships with clients, lawyers, and colleagues alike
• You\'re detail-oriented and always keep the user\'s needs front and centre
• You\'re a team player who\'s ready to take on new challenges and responsibilities
• Operating independently and collaboratively, using established tools and procedures
• Staying curious and adaptable—ready to absorb new technical information and apply it effectively

The activities

You'll Handle a Wide Range Of Tasks Including

• Managing and maintaining IT hardware and software across multiple platforms
• Monitoring systems, resolving issues, and escalating when needed
• Tackling up to 100 service desk tickets a week with confidence and care
• Supporting core infrastructure, networks, and telephony systems
• Assisting with software like Microsoft Office, CRM, and document management tools
• Helping users with AV setups and ensuring meetings run without a hitch
• Guiding junior colleagues and ensuring safety and security protocols are followed

For the full person specifications and activities carried out in this role, please ensure you read the job description below.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The Benefits

As you\'d expect, we offer a competitive salary and a wide range of benefits. Click here to find out more about our core benefit offering.

Pre employment screening

If we offer you a role, we will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.

The firm

Mills & Reeve is centred on achieving more for clients, their businesses and the wider communities we serve. Our clients and their industries benefit from our knowledge and learning, and receive consistent experiences with no surprises. We tell them what they need to know when they need to know it.

We build personal relationships, with advice individually tailored to individual need. And if clients need things we don\'t offer, we draw on our network to give recommendations. Our 1,450 plus people and over 850 lawyers share one vision – achieving more for clients.

By joining Mills & Reeve, you\'ll have the chance to build your skills and experience within a firm that\'s not only ranked in the top 50 UK law firms, but also one that truly values their people. We\'re also ranked in The Sunday Times Best Places to Work list, and have been awarded Platinum Investors in People. Our mantra is “Achieve more. Together.”, which we feel embodies our purpose and is more than just a catchphrase!

Our values are the principles that help us fulfil our purpose. Our people shaped them and live them every day.

• We\'re ambitious - We aim high, we embrace new ideas and we\'re passionate about our work
• We\'re open - We communicate openly and honestly to build trust, and we do what\'s right
• We care - We\'re committed to each other, our clients, our communities and the planet
• We collaborate - We\'re easy to work with, we offer help willingly and we get things done – together

And finally

Everyone at Mills & Reeve brings a unique perspective and ideas to the team and we do everything we can to help each person to thrive. We\'re committed to providing an inclusive and supportive working environment, are happy to consider flexible working arrangements, and want to achieve the right balance for both our people and the firm. We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these.

To find out more about our diversity and inclusion work, visit our website.