IT Support & AI Tech Specialist

Avantia Law; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A legal services provider in the UK is seeking an IT Support & AI Tech Specialist to manage internal IT operations and provide technical support for their AI platform. The ideal candidate will have strong experience with Windows and macOS systems, Microsoft 365 administration, and excellent problem-solving skills. This role offers opportunities for global support and involvement in compliance initiatives.

Qualifications

• Strong hands-on experience supporting both Windows and macOS environments.
• Deep expertise in Microsoft 365 administration and security.
• Excellent interpersonal and communication skills.

Responsibilities

• Set up and maintain employee devices (Windows, macOS, and mobile).
• Manage users and security settings in Microsoft 365.
• Provide expert technical support for the AI platform.

Skills

Hands-on experience supporting Windows

Hands-on experience supporting macOS

Microsoft 365 administration

Excellent interpersonal skills

Problem-solving skills

Networking fundamentals

Tools

Microsoft 365

Intune

Security frameworks

PowerShell

Job description

Avantia Law - IT Support & AI Tech Specialist

Avantia Law is leading the way in legal services innovation. Our team of talented lawyers, backed by AI, work with clients to deliver routine legal and compliance work fast and cost-efficiently.

Key Responsibilities

Internal IT Operations

• Set up, maintain, and provide hands‑on support for employee devices (Windows, macOS, and mobile).
• Manage users, licenses, security settings, and policies in Microsoft 365 (including Exchange, SharePoint, OneDrive, Teams, and Intune).
• Share the Employee & Customer onboarding/offboarding process: device provisioning, account creation, and permission management.
• Monitor and maintain IT security best practices (MFA, endpoint protection, device patching, etc.) aligned with compliance frameworks (Cyber Essentials, ISO27001, SOC 2).
• Support and contribute to the firm’s compliance initiatives, including audits and certification processes.
• Assist in evaluating, implementing, and optimising new IT tools, services, and automations to enhance operational efficiency.

AI Tech Support

• Act as a trusted technology partner to our executive leadership, legal teams, and Private Equity clients.
• Provide expert technical support for our AI platform, Ava, assisting both internal users and external clients in onboarding, troubleshooting, and maximising its functionality.
• Represent the IT function in high‑stakes client interactions, offering discreet, professional, and solution‑focused service.
• Collaborate with senior leadership on key projects, system rollouts, and operational improvements.

Global Support & Flexibility

• Provide occasional out‑of‑hours support for critical incidents or to assist US‑based clients and portfolio companies.
• Support the firm’s growth by contributing to international IT operations as needed.

Essential

• You have the determination and adaptability to thrive in a high‑pressure, high‑tech environment.
• Strong hands‑on experience supporting both Windows and macOS environments.
• Deep expertise in Microsoft 365 administration and security.
• Knowledge of device management tools (e.g. Intune, Kandji) and endpoint protection solutions.
• Excellent interpersonal and communication skills, with the confidence and credibility to support executive and client stakeholders.
• A proactive, hands‑on mindset with strong problem‑solving and troubleshooting skills.
• Understanding of networking fundamentals (VPNs, firewalls, Wi‑Fi systems, remote access).

Desirable

• Exposure to legal, private‑equity, or financial services environments.
• Experience supporting or administering AI‑based applications or workflow tools.
• Familiarity with security frameworks (ISO 27001, SOC 2) and compliance requirements.
• Experience with scripting (PowerShell) or IT automation tools.
• Knowledge of additional SaaS platforms (Slack, HubSpot, etc.).