It Support Administrator (12 Month Contract)

Posturite Ltd; Waldron; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

Posturite Ltd is seeking a proactive IT Support Administrator to join the IT Team on a 12-month fixed-term contract. The role focuses on first-line technical support, admin of users and devices, and helping keep IT services secure and well documented.

You will handle tickets, configure laptops and mobile devices, assist with Intune, and support Dynamics 365 and SharePoint. Strong communication and organisational skills are essential.

Qualifications

• Experience in IT support or service desk environments.
• Experience with Windows devices and Microsoft 365.
• Strong troubleshooting and problem solving abilities.
• Excellent communication and organisational skills.
• Experience using ticketing systems to track and progress requests.
• Ability to prioritise and manage multiple requests simultaneously.
• Willingness to learn and adapt to new tools and processes.

Responsibilities

• Provide first-line IT support to colleagues in person and remotely.
• Progress support tickets from creation to resolution or escalation.
• Assist with Microsoft 365 user accounts, permissions and access requests.
• Administer joiners, movers and leavers processes.
• Prepare and configure laptops, mobile devices and IT equipment.
• Assist with device management through Microsoft Intune.
• Support Dynamics 365 and other business applications.
• Maintain asset registers, licence records and IT documentation.
• Contribute to system security and compliance.
• Identify process improvements and raise ideas to enhance user experience.

Skills

IT support

Ticketing systems

Microsoft 365

Windows devices

Intune

Dynamics 365

SharePoint

ITIL

Problem solving

Communication

Tools

Microsoft Intune

SharePoint

Dynamics 365

Job description

We're looking for a proactive, customer focused IT Support Administrator to join our friendly IT Team on a 12 month fixed term contract. This is a fantastic opportunity for someone who enjoys solving problems, helping people and making technology work smoothly behind the scenes.

The IT Support Administrator provides first-line technical support and day-to-day IT administration for Posturite employees. The role is responsible for progressing support requests through to resolution or effective escalation, administering users and devices, maintaining accurate records and helping to keep IT services secure, available and well documented.

What you'll be doing

• Providing first line IT support to colleagues across the business, both in-person and remotely
• Managing and progressing support tickets through to resolution
• Supporting Microsoft 365, user accounts, permissions and access requests
• Administering joiners, movers and leavers processes
• Preparing and configuring laptops, mobile devices and IT equipment
• Supporting device management through Microsoft Intune
• Assisting with Dynamics 365, Business Central and other business applications
• Maintaining asset registers, licence records and IT documentation
• Helping to keep our systems secure and compliant
• Identifying opportunities to improve processes and user experience

What we're looking for

You'll ideally have:

• Previous experience in an IT Support, Service Desk or Technical Support role would be desirable
• Experience supporting Windows devices and Microsoft 365
• Strong troubleshooting and problem solving skills
• Great communication skills and a genuine desire to help people
• Excellent organisation and attention to detail
• Experience working with ticketing systems
• The ability to prioritise and manage multiple requests
• A desire to bring ideas and challenge existing processes

It would be great if you also have experience with:

• SharePoint
• Dynamics 365 or Business Central
• ITIL or Microsoft certifications
• Full training will be provided