IT Support (3Rd Line)

Ernest Gordon Recruitment Limited; Wales; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading IT support company in the UK is looking for an IT Support (3rd Line) to manage Microsoft infrastructure for clients. This role involves supporting junior staff, tackling escalated tickets, and working night shifts on rotation. Candidates should have infrastructure management experience and an IT-related degree. The position offers a salary range of £30,000 to £35,000 along with great company benefits, including paid overtime and professional development opportunities.

Benefits

Company Pension

Paid Overtime

System Training

Career Progression

Rotating Night Shifts

Qualifications

• Experience with Microsoft Infrastructure Management.
• Level 3 or similar IT support experience required.
• A degree or similar qualification in IT is preferred.

Responsibilities

• Third line of escalation for tickets and support.
• Manage Microsoft infrastructure for clients.
• Support junior staff and team members.
• Work rotating night shifts.

Skills

IT support experience in infrastructure

Customer service experience

Good communication

Education

Degree or similar in an IT related field

Job description

IT Support (3rd Line)

Cardiff

£30,000 to £35,000 + Company Pension + Paid Overtime + System Training + Career Progression + Rotating Shifts Night Shifts + Hybrid

Are you an IT Support, with Level 3 or infrastructure management experience or similar, looking to take the next step in your career to a more senior role within Microsoft Infrastructure Management, looking to join a leading and growing IT support business, offering company pension, paid overtime, company training, hybrid working, night shifts on rotation, career development opportunities and more great company benefits?

Do you want to join a leading IT maintenance services company, going from strength to strength in the hospitality and retail industries, looking to grow their expert team, offering great company benefits, company training and clear routes to progress your career?

On offer is a fantastic opportunity for an aspiring IT Support, looking to join a well-established, ambitious IT hardware maintenance services company, operating across the hospitality and retail markets around the UK and Ireland. With over 15 years of establishment and reaching a team of over 400 employees, this company is leading the way in hardware support, looking to expand their team and maintain their client base.

In this role you would be responsible for Microsoft Infrastructure Management for clients across the UK and Ireland, being the third line of escalation for tickets, supporting the team and junior members of staff.

The ideal IT support would have come from a similar background in infrastructure management or similar, with an IT‑related degree or qualification, looking to progress and develop your career within a well‑established IT support company.

The Role:

• Third line of escalation for tickets, emails and support for clients
• Microsoft infrastructure management
• Supporting the team and junior members of staff
• Rotating night shifts

The Person:

• IT support experience in infrastructure, Level 3 or similar
• Customer service experience and good communication
• Degree or similar in an IT related field
• Wants to work nights on a rotating shift

Keywords: IT Support, Level 3 Support, 3rd Line Support, Infrastructure, Security, Managed Services, Microsoft, Cardiff, Wales

Reference: 22302

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.