IT Support- 1st- 3rd Line

Permanent Futures Ltd; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major UK organisation is seeking a Digital Support Operator to provide 2nd-line technical support within their IT & Digital team. The ideal candidate will be customer-focused with strong problem-solving skills and relevant experience in digital systems. Key responsibilities include managing user access, troubleshooting technical issues, and maintaining communications infrastructure. A full UK driving licence is required. This role offers the opportunity to be part of a crucial team supporting operational effectiveness.

Qualifications

• Customer-focused problem solver with technical skills.
• Experience in supporting digital systems in a secure environment.
• Full UK driving licence and willingness to travel.

Responsibilities

• Provide 2nd-line support for communications systems.
• Diagnose and resolve technical incidents.
• Manage user access and security permissions.
• Install and maintain communications equipment.
• Liaise with suppliers to resolve issues.
• Maintain documentation and compliance.
• Support security and risk processes.

Skills

Problem solving

Strong communication skills

Knowledge of Microsoft Intune

Incident resolution

Systems administration

Networking understanding

Access management knowledge

Security understanding

Job description

We’re supporting a major UK organisation in hiring a Digital Support Operator within their IT & Digital team. The role provides second-line technical support for secure communications and Microsoft-based systems, ensuring frontline teams stay connected through reliable, well-managed technology.

You’ll deliver hands-on support, troubleshooting, and system administration across secure communications infrastructure and digital tools. This is a key role in maintaining the technology that underpins operational effectiveness and public safety.

Key Responsibilities

• Provide 2nd-line support for communications systems and related IT hardware/software.
• Diagnose and resolve technical incidents, escalating when required.
• Manage user access, security permissions, and configurations.
• Install, configure, and maintain communications and recording equipment.
• Liaise with suppliers and internal teams to resolve issues and ensure service delivery.
• Maintain accurate documentation and compliance with IT standards.
• Support security, risk, and continuity processes.

About You

A technically skilled, customer-focused problem solver with strong communication skills and experience supporting digital systems in a secure environment.

Essential

• Knowledge of Microsoft Intune, M365, and communications hardware.
• Proven experience in incident resolution and system administration.
• Understanding of networking, access management, and security.
• Full UK driving licence and willingness to travel.
• Participation in an on-call rota.

Desirable

• Experience with secure radio or digital comms systems.
• ITIL Foundation (V4) or equivalent experience.