IT Support - 1st/2nd Line

INOVERSE GROUPE; Bristol; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A dynamic IT consultancy in the Bristol area is looking for an IT Support Engineer (1st/2nd Line) to manage and support IT infrastructure for diverse clients. The ideal candidate has experience in Level 1/2 support, strong troubleshooting skills, and excellent communication abilities. This full-time position offers career advancement opportunities in a hybrid work environment with a salary of up to £30k.

Qualifications

• Previous experience in a Level 1/2 support role.
• Strong proficiency in troubleshooting hardware and software issues.
• Excellent communication skills and ability to work well in a team.
• Knowledge of ITIL framework and service management best practices.

Responsibilities

• Manage and support IT infrastructure including servers and networks.
• Ensure smooth and efficient operations.
• Contribute to delivering key IT projects and assist clients with new technologies.

Skills

Troubleshooting hardware and software issues

Excellent communication skills

Team collaboration

Job description

IT Support Engineer (1st/2nd Line)

Full-time / Permanent

Portishead - Hybrid

Up to £30k

Join a dynamic company with over 25 years of industry experience IT consultancy as an IT Support Engineer (1st/2nd Line), that delivers managed services, cybersecurity, and infrastructure solutions to businesses ranging from SMEs to global enterprises. You'll be part of a passionate team based near Bristol, dedicated to simplifying and securing IT for a diverse client base.

This position involves managing and supporting IT infrastructure, including servers, networks, and related systems, to ensure smooth and efficient operations. You'll contribute to delivering key IT projects, assisting clients in adopting new technologies and strengthening their overall IT setup.

Requirements

• Previous experience in a Level 1/2 support role.
• Strong proficiency in troubleshooting hardware and software issues.
• Excellent communication skills and ability to work well in a team.
• Knowledge of ITIL framework and service management best practices.

Desirable Skills (not Essential)

• MCP or CCNA certifications.
• VMware or Hyper‑V certification.
• Cloud accreditation (Azure/AWS).

This role will give the right person great career advancement and development opportunities, so if would like the chance to progress your career with a growing company then don't hesitate to apply!