IT Support

Brook Street; United Kingdom; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is looking for an I.T Support professional in Cwmbran. The role focuses on maintaining security standards and assisting users with IT issues. The ideal candidate should have a minimum of 2 years of IT experience, excellent communication skills, and a strong understanding of cybersecurity. Benefits include 26 days of leave, a pension scheme, and private healthcare.

Benefits

26 days of annual leave plus UK bank holidays

Employer pension contribution of 5%

Discretionary bonus scheme

Private healthcare plans

Enhanced maternity and paternity packages

Company sick pay post-probation

Bike2Work voucher scheme available

Qualifications

• Minimum 2 years' experience in IT or a related role.
• Good understanding of Microsoft OS, AD/AAD, networks, and data protection.
• Experience supporting desktops, laptops, and phones.

Responsibilities

• Maintain security standards and enforce best practices.
• Escalate unresolved issues to external resources.
• Onboard and offboard users to company systems.
• Manage and update IT department tasks and maintain documentation.

Skills

Experience managing Microsoft 365 Suite and Azure environments

Strong understanding of cybersecurity

Excellent written and verbal communication skills

Analytical, problem-solving, and decision-making skills

Strong interpersonal skills for cross-functional teamwork

Job description

Job Title: I.T Support

Location: Cwmbran NP44

Reports to: I.T Manager

Salary: 28,000

Role Purpose

The IT Support role is essential for communication, problem-solving, and maintaining line-of-business applications and security across the organisation. The role requires effective interaction through voice, face-to-face, and messaging, with the ability to learn on the job and escalat…

Key Responsibilities

• Maintain security standards and enforce best practices.
• Understand the impact of user issues and propose actions to resolve them.
• Escalate unresolved issues to external resources, coordinating between users and those resources.
• Manage and update IT department tasks and maintain documentation.
• Onboard and offboard users to company systems.
• Administer BoL application security and settings.
• Attend meetings with key stakeholders and prepare notes/actions.
• Ensure systems conform to policies and prepare audit readiness materials.

Skills and Experience

• Experience managing Microsoft 365 Suite and Azure environments.
• Strong understanding of cybersecurity and end‑user support experience.
• Able to manage multiple support tasks and projects.
• Excellent written and verbal communication skills.
• Analytical, problem‑solving, and decision‑making skills.
• Minimum 2 years' experience in IT or a related role.
• Good understanding of Microsoft OS, AD/AAD, networks, and data protection.
• Experience supporting desktops, laptops, and phones.
• Proactively follow up with users.
• Investigate root causes of issues, not just fixes.
• Work effectively in a fast‑paced environment.
• Strong interpersonal skills for cross‑functional teamwork.

Benefits

• 26 days of annual leave plus UK bank holidays.
• Employer pension contribution of 5%.
• Discretionary bonus scheme.
• Private healthcare plans through Aviva and MediCash.
• Enhanced maternity and paternity packages.
• Company sick pay post‑probation.
• Bike2Work voucher scheme available.

Please apply with your CV ASAP or contact Kerry Lewis on (phone number removed)

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.