IT Support

OSCAR ASSOCIATES (UK) LIMITED; Northampton; On-site; GBP 28,000 - 30,000; Full time

Job summary

A UK-based technology firm is seeking an IT Support & Web Specialist to join their growing support team. This role involves providing technical support across IT systems and managing web/domain administration. The ideal candidate will have experience in IT support, a proactive approach to problem-solving, and strong communication skills. The position offers a salary between £28,000 and £30,000 along with various benefits including a pension scheme and free lunch.

Benefits

Monthly attendance bonus

Pension scheme

Free daily lunch and beverages

Modern office environment

Free on-site parking

Supportive team culture

Qualifications

• Experience in 1st or 2nd line support is required.
• Knowledge of email administration is important.
• Familiarity with Windows desktop/server environments preferred.

Responsibilities

• Provide 1st/2nd line technical support across IT and web systems.
• Troubleshoot and resolve end-user issues via phone and email.
• Manage DNS records, domains, and hosting environments.

Skills

IT Support / Helpdesk experience

Understanding of DNS and domains

Strong customer service skills

Proactive problem-solver

Job description

Overview

IT Support & Web Specialist — We're looking for an IT Support & Web Specialist to join our growing support team. In this role, you'll provide a mix of IT helpdesk support and web/domain administration, working directly with clients and internal teams to resolve issues quickly and effectively. If you've got experience in IT support, enjoy problem-solving, and want to expand your skills into web hosting and domain management, this role offers the perfect platform.

What You'll Be Doing

• Providing 1st/2nd line technical support across IT, email, and web systems
• Troubleshooting and resolving end-user issues via phone, email, and ticketing system
• Managing and configuring DNS records, domains, and hosting environments
• Supporting email setup, migrations, and administration
• Assisting with website configuration and monitoring
• Maintaining accurate support documentation and technical logs
• Liaising with clients to provide updates and ensure a high level of service

What We're Looking For

• Previous IT Support / Helpdesk experience (1st or 2nd line)
• Understanding of DNS, domains, and email administration
• Familiarity with Windows desktop/server environments
• Knowledge of web hosting platforms or WordPress (desirable but not essential)
• Strong customer service and communication skills
• A proactive problem-solver with attention to detail

Training & Development

• Full training on company systems and processes
• Opportunities to expand into web, hosting, and infrastructure technologies
• Ongoing support for certifications and professional development
• Clear career progression into senior technical roles

Perks & Benefits

• Salary: £28,000 - £30,000 + monthly attendance bonus
• Pension scheme
• Free daily lunch and beverages
• Modern office environment with casual dress code
• Free on-site parking and access to recreational facilities
• Supportive, collaborative team culture

If you're an IT Support professional looking to broaden your skills and get involved in web/domain technologies, we'd love to hear from you. Apply today and take the next step in your career.

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