It Support

Synapri; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading global consultancy organization seeks an IT Support Technician to provide hands-on technical support across various systems and devices in Liverpool. This role involves both remote and on-site assistance, ensuring seamless business operations. Candidates should possess solid experience in Windows 10, strong troubleshooting skills, and excellent communication abilities.

Qualifications

• Solid experience in Windows 10 and the Microsoft Office suite.
• Strong troubleshooting skills for desktop and laptop hardware.
• Experience with laptop builds and imaging.
• Support for iOS and Android mobile devices.
• Basic printer maintenance.
• Excellent communication and customer service skills.

Responsibilities

• Provide first- and second-line support, resolving hardware, software, and network issues.
• Deliver remote and on-site support to keep business operations running smoothly.
• Install and configure new technology, and maintain and improve IT systems.

Skills

Windows 10

Microsoft Office Suite

Troubleshooting skills

Desktop and laptop hardware

Communication skills

Customer service skills

Job description

Overview

IT Support Technician required to join a leading global consultancy organisation on a contract basis, providing hands-on technical support across a range of systems, software, and devices. Working to provide both remote and on-site support, this role is key to keeping business operations running smoothly and efficiently.

Responsibilities

• Provide first- and second-line support, resolving hardware, software, and network issues across multiple platforms.
• Deliver remote and on-site support to keep business operations running smoothly and efficiently.
• Install and configure new technology, and maintain and improve IT systems to ensure services perform at their best.

Qualifications

• Solid experience in Windows 10 and the Microsoft Office suite.
• Strong troubleshooting skills for desktop and laptop hardware.
• Experience with laptop builds and imaging.
• Support for iOS and Android mobile devices.
• Basic printer maintenance.
• Excellent communication and customer service skills, with the ability to explain technical issues clearly and confidently.