IT Support

TipTopJob; East Midlands; Remote; GBP 42,000 - 49,000; Full time

Job summary

A leading software solutions company is seeking a Technical Solutions Engineer. This role involves configuring and installing software for customers, troubleshooting issues, and developing professional relationships. Candidates should have IT engineering experience, scripting knowledge, and strong communication skills. The position allows for remote work anywhere in the UK, providing a competitive starting salary of £42,000, with additional benefits including bonuses and pensions.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT engineer, Technical Solutions Engineer or similar roles.
• Comprehensive understanding of Microsoft tools and application environments.
• Ability to manage software and database migrations.

Responsibilities

• Handle software-related requests.
• Analyse and troubleshoot software issues.
• Conduct software testing and installation.
• Advise customers on software configurations.
• Develop customer relationships through professional interactions.

Skills

IT engineering experience

Scripting knowledge

Microsoft tools proficiency

Networking knowledge

Strong communication skills

Problem-solving skills

Diagnostic skills

Ability to showcase solutions

Job description

Technical Solutions Engineer

With over 20 years of experience our Client are pioneers in AI‑powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.

Job Summary

Due to an internal promotion they now require a Technical Solutions Engineer to join their team. Working from home, the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers.

Key Responsibilities

• Handle software‑related requests
• Analyse software‑related issues and propose solutions
• Troubleshoot software issues
• Identify root causes of software problems
• Conduct software testing and installation
• Resolve IT‑related issues
• Manage software and database migrations
• Advise customers on hardware and software configurations and implementation
• Develop customer relationships through professional and dependable interactions

Candidate Profile

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem‑solving, and diagnostic skills
• At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Compensation

• Salary: GBP42,000 Starting salary
• Bonus
• Pension
• Income protection
• Etc.

Location

Working from home, living anywhere in the UK.

Suitable living locations include: Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, London.

Alternative Titles

Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer.