IT Support

Brook Street; Cwmbran; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is seeking an IT Support professional in Cwmbran. This role involves maintaining security standards, managing user issues, and collaborating with key stakeholders. Candidates should have at least 2 years of IT experience, strong skills in Microsoft 365 and cybersecurity, and be able to manage multiple tasks efficiently. Benefits include 26 days of annual leave and private healthcare plans.

Benefits

26 days annual leave plus UK bank holidays

Employer pension contribution of 5%

Discretionary bonus scheme

Private healthcare plans

Enhanced maternity and paternity packages

Company sick pay post-probation

Qualifications

• Minimum 2 years' experience in IT or a related role.
• Strong understanding of cybersecurity and end-user support experience.
• Ability to manage multiple support tasks and projects.

Responsibilities

• Maintain security standards and enforce best practices.
• Understand the impact of user issues and propose actions to resolve them.
• Manage and update IT department tasks and maintain documentation.
• Onboard and offboard users to company systems.

Skills

Microsoft 365 Suite management

Cybersecurity knowledge

End-user support experience

Analytical and problem-solving skills

Excellent communication skills

Project management

Interpersonal skills

Tools

Microsoft OS

Active Directory / Azure AD

Network systems

Data protection

Job description

Up to £28000.00 per annum + onsite parking

Job Title: I.T Support

Location: Cwmbran NP44

Reports to: I.T Manager

Salary: £28,000

Role Purpose

The IT Support role is essential for communication, problem-solving, and maintaining line-of-business applications and security across the organisation. The role requires effective interaction through voice, face-to-face, and messaging, with the ability to learn on the job and elevate issues when needed. You will be empowered to suggest, plan and implement changes to support the growth of the business.

Key Responsibilities

Maintain security standards and enforce best practices.

Understand the impact of user issues and propose actions to resolve them.

Escalate unresolved issues to external resources, coordinating between users and those resources.

Manage and update IT department tasks and maintain documentation.

Onboard and offboard users to company systems.

Administer BoL application security and settings.

Attend meetings with key stakeholders and prepare notes/actions.

Ensure systems conform to policies and prepare audit readiness materials.

Skills and Experience

Experience managing Microsoft 365 Suite and Azure environments.

Strong understanding of cybersecurity and end-user support experience.

Able to manage multiple support tasks and projects.

Excellent written and verbal communication skills.

Analytical, problem-solving, and decision-making skills.

Minimum 2 years' experience in IT or a related role.

Good understanding of Microsoft OS, AD/AAD, networks, and data protection.

Experience supporting desktops, laptops, and phones.

Proactively follow up with users.

Investigate root causes of issues, not just fixes.

Work effectively in a fast-paced environment.

Strong interpersonal skills for cross-functional teamwork.

BENEFITS

26 days of annual leave plus UK bank holidays.

Employer pension contribution of 5%.

Discretionary bonus scheme.

Private healthcare plans through Aviva and MediCash.

Enhanced maternity and paternity packages.

Company sick pay post-probation.

Bike2Work voucher scheme available.

Please apply with your CV ASAP or contact Kerry Lewis on 021 20509900

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.