IT Support

The London School of English; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in Birmingham is seeking an IT Support Engineer for a full-time, permanent position. The role involves providing first and second line IT support, assisting students and staff with computer issues, and ensuring the smooth operation of IT equipment within the college. Candidates should have knowledge of Windows systems and troubleshooting skills.

Qualifications

• Knowledge of Windows operating systems and basic networking.
• Experience in providing IT support to end-users.
• Ability to document issues and solutions effectively.

Responsibilities

• Provide first and second line IT support to staff and students.
• Assist users with computer log in and general IT issues.
• Carry out regular checks and maintenance of IT equipment.

Skills

Windows 10

Active Directory

MS Office

Network connectivity troubleshooting

Hardware troubleshooting

Job description

Fairfield School of Business (FSB), an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester and Luton. We provide industry‑relevant qualifications in business and healthcare management, in partnership with leading UK universities.

Our focus is to offer an open and inclusive learning and teaching environment for both students and staff. We are also committed to providing access to higher education to those who may not have formal qualifications, financial means or can commit to the schedule of a mainstream university.

We are currently seeking to appoint an IT Support Engineer on a full‑time, permanent basis.

Job Purpose

Working as part of the IT Support team to provide excellent IT support services to the college staff, students and visitors.

Key Responsibilities and Accountabilities

IT Support Engineer (first and second line support)

• Assist/help students to log into computers, internet and Student Management System for the first time.
• Explain to students the procedures and policies of the safe computer usage.
• Assist students with day to day problems regarding computer log in and Student Management System log in.
• Help lecturers to set equipment before the classes.
• Carry out regular checks in the Library and classrooms.
• Report any problems to the line manager.
• Have a knowledge of Windows 10, Server 2008/2012, Active Directory, Exchange and MS Office.
• Install and move PCs, printers, fax, switches/hubs from one lab to another if required.
• Install printers, software on PCs under the instructions of line manager.
• Install and replace network cables, phone lines, camera cables & shifting floor boxes under the instruction of seniors.
• Install and move phone sockets, network sockets and camera sockets.
• Check air conditioning temperature and air ventilation in rooms to control heating and fresh air. All equipment must work on strict timing control to avoid wastage of electricity and equipment.
• Take staff and student photographs for ID cards during the start of new intakes and during the year if replacement ID card is required.
• Ensure line management are made aware of any serious incidents (relevant to electricity, fire or health and safety hazards).
• Assist with the production of ID cards, student photos, printings etc.
• Act at all times to strengthen the professional status of IT services within FSB.
• Assist students by providing guidance, investigating questions and troubleshooting issues for desktop hardware and applications, network connectivity and related issues.
• Routinely interact and respond promptly to end‑user requests and enquiries via telephone, email and in person.
• Document reported problems and perform trouble ticket tracking, escalation, resolution, documentation and follow‑up.
• Attend all mandatory, refresher and internal training courses.
• Have a flexible approach to work if required to carry out other reasonable duties.
• Maintain a high level of security and confidentiality of information in your work at all times.

Job Types: Full‑time, Permanent

Work Location: In person