IT Supervisor

Rodericks Dental Limited; Northampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading dental services provider in the UK is seeking an IT Supervisor to join their engineering team. This role involves providing 3rd line support for IT and telephony systems, managing the apprenticeship scheme, and overseeing technical projects. The ideal candidate will have a strong background in general IT infrastructure, excellent technical skills, and the ability to work independently as well as part of a team. The position offers a great opportunity to develop a career within a growing company.

Qualifications

• Experience in providing 3rd line IT support for telecom systems.
• Strong technical skills to maintain and operate systems.
• Ability to work independently and manage projects.

Responsibilities

• Manage the IT apprenticeship scheme and oversee apprentices.
• Act as a point for escalating issues from first and second line support.
• Coordinate and perform installations and maintenance at sites.

Skills

3rd line support

IT infrastructure skills

User support

Team collaboration

Project delivery

Education

Relevant IT certifications

Tools

VOIP technology

Firewall systems

Digital Imaging technology

Job description

We are looking for an IT Supervisor. Reporting to the IT Operations Manager you will work within a small highly skilled IT engineering team to provide 3rd line support for IT / Telephony systems within our company and manage the IT apprenticeship scheme. You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects. Working closely with the IT Operations Manager in the delivery of projects and system changes, you will have practical experience of the deployment, configuration and maintenance of a broad range of diverse technologies with a focus on providing proactive and effective system and user support. This role demands excellent technical skills with the ability to support, maintain and operate systems. You will work as part of a team but with the ability to take responsibility and accountability for independent work packages. There will be plenty of opportunities for you to get involved in projects and innovate whilst running all day to day support activities.

Key Responsibility Areas

• Manage Apprenticeship Scheme
• IT Storeroom Manager
• Escalation point for 1st / 2nd line support engineers
• Acquisition Support - IE Site Surveys
• Support System Setups
• Be flexible for onsite installation work
• Provide 2nd line IT support on a day-to-day basis
• Some 1st Line support may also be required if 1st line engineer is busy
• Support system changes and project work independent to day-to-day support activities
• Out of hours installations & emergency site visits maybe required
• Ability to prioritise mission critical vs non-critical
• Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
• Digital Imaging Escalations
• Office Work
• Technical escalations
• Identify recurring incidents, defining to a problem (ITIL definition) Problem management, linking with IT Systems team
• Closing 3rd line support tickets
• Digital Imaging escalations
• IT Apprenticeship scheme
• Line management for apprentices
• Mentoring
• Adhering to college / work hours
• IT Storeroom Management
• Maintain an organised storeroom
• Maintain levels of stock
• Responsible for security of stock / equipment
• Working at remote sites
• Complex on site fixes
• VOIP installations
• Firewall installations
• Acquisition site surveys
• Thin Client installsAny site setup

General

This role is likely to develop further as requirements grow. It is a fantastic opportunity to build a career within the IT industry and with a company that has strong growth ambitions.

Key Relationships

IT Operations Manager, IT Apprentices, Wider IT Team

Important Note

This job description is intended to serve as a guide to the responsibilities of the post of IT Supervisor. It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances. Any proposed changes will be discussed with the post holder.

Roderick's Dental and Dental Partners are on a journey to become the dental services provider in the UK. That goal can not be achieved without being the best place to work for clinicians and colleagues. This in turn attracts the brightest dental talent resulting in the highest quality treatment and choice for our NHS and private patients.