IT Specialist - Microsoft MSP

Zero Surplus; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established IT Support company in Cambridgeshire is seeking an IT Support Specialist to join their team. The ideal candidate will have strong problem-solving skills, provide exceptional customer service, and be comfortable working both remotely and on-site. This full-time position offers opportunities for career progression in a welcoming environment filled with experienced professionals.

Benefits

Welcoming and relaxed working environment

Regular social meet ups

Career progression opportunities

Qualifications

• Friendly and outgoing nature with good problem-solving skills.
• Ability to drive and travel to client sites.
• Enjoys working face to face with customers.

Responsibilities

• Resolve technical issues and provide exceptional IT support.
• Collaborate with IT teams to implement timely solutions.
• Travel to client sites to oversee configurations and installations.

Skills

Problem-solving

Customer service

Technical support

Communication

Job description

Overview

We are partnered with one of the leading IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. The successful applicant can be either an established IT professional experienced in all the aspects of the role, or an upcoming IT professional perhaps at 2nd line level but keen to progress on into a more senior IT role. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company.

Responsibilities

As an IT Support Specialist, you will play a crucial role in resolving technical issues and providing exceptional IT support to their clients, both on and off-site. You will collaborate with other IT teams to find root causes and implement timely solutions, ensuring incidents and service requests are properly logged, categorised, prioritised and resolved within agreed service level agreements (SLAs).

As well as providing remote technical support, you will be required to travel to client sites to resolve technical issues and oversee the configuration of new equipment. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed.

Requirements

In order to succeed in this role, you must be able to drive, enjoy working with customers face to face, and have a friendly, outgoing nature and be competent at problem solving.

This is a Monday to Friday position, normal office working hours with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic.

Travel expectation: some travel to client sites as part of the role.

Company and application details

Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge our recruiters source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England.

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