IT Specialist - Microsoft MSP

Zero Surplus; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT support company in Cambridge is looking for an IT Support Specialist. The role involves resolving technical issues, providing exceptional support, and collaborating with IT teams. Ideal candidates are established IT professionals or eager 2nd line professionals with strong customer service skills. This position promises career progression and a friendly work environment.

Benefits

Regular social meet-ups

Opportunities for career progression

Qualifications

• Experience as an established IT professional or a 2nd line IT professional eager to advance.
• Familiarity with remote support and hardware/software configuration.
• Ability to drive to client sites.

Responsibilities

• Resolve technical issues and provide IT support to clients on-site and off-site.
• Collaborate with IT teams to implement solutions and ensure service requests are resolved.
• Provide remote support and oversee configurations and installations.
• Conduct audits and create reports on IT environments.

Skills

Customer service skills

Problem-solving

Technical support

Ability to work under pressure

Job description

About the Role

We are partnered with one of the leading IT support companies in Cambridge, looking to hire a confident and capable IT Support Specialist to join their growing operation. The successful applicant can be an established IT professional experienced in all aspects of the role, or an up‑to‑date 2nd line professional keen to progress into a more senior IT role.

Key Responsibilities

• Resolve technical issues and provide exceptional IT support to clients both on and off‑site.
• Collaborate with IT teams to find root causes and implement solutions, ensuring incidents and service requests are logged, categorized, prioritized and resolved within agreed SLAs.
• Provide remote technical support and travel to client sites to resolve issues, configure new equipment, and oversee the installation, configuration and troubleshooting of hardware, software and network components.
• Conduct system audits and produce comprehensive reports on IT environments.
• Assist clients with IT infrastructure upgrades, migrations and new system deployments.
• Provide on‑site training to clients as needed.

Qualifications & Skills

• Experience level: established or 2nd line IT professional with a desire for further progression.
• Able to drive to client sites; friendly, upbeat, problem‑solving oriented.
• Strong customer service skills and ability to work well under pressure.
• Familiarity with remote support, hardware/software configuration, network components, and system audits is desirable.

Working Hours & Environment

• Monday to Friday, normal office hours.
• Regular social meet‑ups in a welcoming, relaxed workplace.
• Opportunities for career progression for those with the right attitude and work ethic.

About the Client

The client prides itself on great response times and first‑class customer service, valuing friendly, collaborative staff who can work well under pressure. They are experiencing strong growth, providing potential for career progression within the company.