IT Specialist - Infrastructure

DD Products and Services; Witham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A growing IT service company in the UK is seeking a proactive IT Specialist to enhance their IT infrastructure. The ideal candidate will manage day-to-day requests and support major incidents while ensuring high system performance. Strong troubleshooting skills, Azure knowledge, and a collaborative spirit are essential. This role offers a comprehensive benefits package including enhanced holiday entitlement and a discretionary performance-related bonus.

Benefits

Discretionary performance-related bonus

Discount portal including gym membership

SmartPay loan scheme

Cycle2Work scheme

Enhanced holiday entitlement

Additional day off for birthday

Ability to purchase additional leave

Company pension scheme

Dental plan

Company sick pay and life assurance

Mental health support services

Qualifications

• Proven experience in advanced troubleshooting.
• Familiar with different technologies and systems.
• Ability to work collaboratively with teams.

Responsibilities

• Maintain and monitor core IT infrastructure.
• Ensure system reliability and performance.
• Oversee virtualization and cloud services.
• Act as an escalation point for complex issues.
• Create and update knowledge base articles.
• Stay current with new technologies.

Skills

Advanced Windows Service troubleshooting

Advanced Azure / IaaS, PaaS knowledge

Knowledge of backup solutions and maintenance

Virtualization platform management for Hyper-V

Monitoring and logging tools (e.g., PRTG)

Storage management (SAN, NAS, iSCSI)

Enhanced networking knowledge (TCP/IP, VLANs)

Endpoint management (Intune, SCCM)

PowerShell scripting

SQL understanding

Experience managing warehousing systems

Understanding of cybersecurity principles

Job description

Overview

We're looking for a proactive and motivated IT Specialist to join our growing Service Team at DD Group. In this role, you'll play a key part in not just managing but improving our IT infrastructure, supporting major incidents, handling day‑to‑day requests, and ensuring smooth problem resolution across the business. This is an excellent opportunity for someone who's not just interested in maintaining existing systems, but who wants to influence change, drive improvement, and simplify processes. We're looking for someone who's confident conducting technical reviews, performing research, making recommendations, and seeing projects through from start to finish. If you're passionate about technology, collaboration, and continuous improvement - we'd love to hear from you.

Responsibilities

• Maintain, monitor, and support the company's core IT infrastructure, including servers, storage, networking, and cloud environments.
• Ensure system reliability, availability, and performance through proactive monitoring and maintenance.
• Oversee and maintain virtualization platforms (Hyper‑V) and cloud services (e.g., Microsoft Azure).
• Act as a point of escalation for complex technical issues raised by the Service Desk.
• Maintain and create knowledge base articles to support the Service Desk.
• Collaborate with internal teams and vendors to deliver infrastructure‑related projects on time and within scope.
• Cross‑team collaboration with Service Desk, QA, and Development.
• Create and update knowledge base articles for internal IT teams.
• Stay current with new technologies and recommend solutions that enhance reliability, performance, or efficiency.

Qualifications & Experience

• Advanced Windows Service troubleshooting.
• Advanced Azure / Intra, IaaS, PaaS knowledge with key troubleshooting and investigation experience.
• Knowledge of backup solutions and maintenance.
• Virtualization platform management for Hyper‑V.
• Experience with monitoring and logging tools (e.g., PRTG).
• Storage management (SAN, NAS, iSCSI).
• Enhanced networking knowledge (TCP/IP, VLANs, routing, switching, firewalls).
• Endpoint management (Intune, SCCM, or similar tools).
• PowerShell scripting for automation and administration.
• SQL understanding and ability to run queries.
• Experience managing and maintaining warehousing systems.
• Understanding of cybersecurity principles (patching, endpoint protection, MFA, zero trust).

Benefits

• Discretionary company performance‑related bonus.
• Comprehensive discount portal including gym memberships, shopping savings and days out.
• SmartPay loan scheme – with the added bonus of no interest being applied.
• Cycle2Work scheme.
• Enhanced holiday entitlement – 33 days in total, including bank holidays.
• Additional day off to celebrate your BIRTHDAY!
• Ability to purchase additional annual leave.
• Company pension scheme.
• Dental plan.
• Company sick pay, life assurance, and enhanced maternity/paternity pay.
• Eye test vouchers.
• Mental health support services and a virtual GP service.

Why Dental Directory offers specialist products, equipment and support services to the dental and aesthetics markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare's first choice for clinical treatment and service solutions. Our IT team is full of energy, with a passion for what they do. So it's key that you are keen to be part of a collaborative and successful team.