IT Specialist

Hitachi Vantara Corporation; Stone; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company seeks an IT Specialist in Stone, England, to deliver desk-side support and manage IT issues. The ideal candidate will diagnose and resolve IT-related issues while ensuring that equipment is ready for use. Responsibilities include providing user training, managing device logistics, and conducting inventory checks. This role requires proven experience in IT support, strong communication skills, and the ability to travel across the UK and Ireland when needed.

Qualifications

• Proven experience within an IT environment as an Operations Support Specialist.
• Product, System, and Service Support experience.
• Able to travel across the UK and Ireland when required.

Responsibilities

• Diagnose and resolve IT-related issues effectively.
• Ensure computers are delivered in a 'ready-to-use' condition for users.
• Conduct regular inventory checks for relevant hardware.

Skills

IT issue diagnosis and resolution

Clear communication skills

Logistical support

Data analysis

Job description

Description

Hitachi Energy has an exciting opportunity for an IT Specialist. In your role as an IT Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention.

Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

How You'll make an impact:

• Diagnoses and resolves IT-related issues effectively and efficiently.

• Ensures that computers are delivered in a 'ready-to-use' condition for IT users.

• Provides ad-hoc training to users on common IT issues and guides them through self-service tools.

• Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).

• Conducts regular inventory checks for relevant hardware.

• Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.

• Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.

• Identifies and reports potential risks that could impact the quality of Operations Service Specialist services.

• Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.

• Hosts and assists third-party technicians.

• Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.

• Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.

Background:

• Proven experience within an IT environment and as an Operations Support Specialist

• Product, System, and Service Support experience

• Good understanding of Data Analysis & Review

• Logistical Support

• Clear communication skills

• Able to travel across the UK and Ireland when required

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.