IT Specialist

Zero Surplus; Cambridge; On-site; GBP 34,000 - 37,000; Full time

Job summary

A leading IT support company in Cambridge is seeking an IT Support Specialist to provide exceptional customer support and resolve technical issues both on and off-site. The ideal candidate should be friendly, proactive, and willing to work closely with clients to ensure their IT needs are met. Opportunities for career progression within the company are available for motivated individuals.

Qualifications

• Ability to drive and enjoy working with customers face to face.
• Friendly, outgoing nature and strong problem-solving skills.
• Willingness to travel to client sites and work on-site as required.

Responsibilities

• Provide remote technical support and travel to client sites to resolve technical issues.
• Install, configure, and troubleshoot hardware, software, and network components.
• Conduct system audits and provide comprehensive reports on IT environments.
• Assist clients with IT infrastructure upgrades, migrations and new system deployments.
• Provide on-site training to clients as needed.
• Log, categorise, prioritise and resolve incidents and service requests within SLAs.
• Collaborate with other IT teams to identify root causes and implement timely solutions.

Skills

Customer service

Problem-solving

Technical support

Job description

IT Specialist (CJTRGF65H) Cambridge, England

Salary: GBP34000 - GBP37000 per annum

Overview

We are partnered with one of the leading IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. The successful applicant can be either an established IT professional experienced in all the aspects of the role, or an upcoming IT professional perhaps at 2nd line level but keen to progress on into a more senior IT role.

Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company.

As an IT Support Specialist, you will play a crucial role in resolving technical issues and providing exceptional IT support to their clients, both on and off-site. You will collaborate with other IT teams to find root causes and implement timely solutions, ensuring incidents and service requests are properly logged, categorised, prioritised and resolved within agreed service level agreements (SLAs).

Responsibilities

• Provide remote technical support and travel to client sites to resolve technical issues.
• Install, configure, and troubleshoot hardware, software, and network components.
• Conduct system audits and provide comprehensive reports on IT environments.
• Assist clients with IT infrastructure upgrades, migrations and new system deployments.
• Provide on-site training to clients as needed.
• Log, categorise, prioritise and resolve incidents and service requests within SLAs.
• Collaborate with other IT teams to identify root causes and implement timely solutions.

Requirements / Qualifications

• Ability to drive and enjoy working with customers face to face.
• Friendly, outgoing nature and strong problem-solving skills.
• Willingness to travel to client sites and work on-site as required.

Working Arrangements

This is a Monday to Friday position, with normal office hours and regular social meet ups. The company offers a welcoming and relaxed working environment and opportunities for career progression for candidates with the right attitude and work ethic.

Additional Information

Zero Surplus is East Anglia’s premier recruitment agency, based just outside Cambridge. Our recruiters source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England.

Application & Data

• For registration purposes please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period.
• Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
• Name: Please include your first and last name.
• Email: Please include your email address.
• Phone: Please include your country code.
• CV / Resume: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work.
• Eligibility: Yes / No

Thank you for submitting your application.