IT Specialist

Hitachi Vantara Corporation; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technology solutions provider in Birmingham is looking for an experienced IT Specialist. In this role, you will deliver desk-side support for IT users, manage inventory and logistics of IT devices, and ensure efficient resolution of IT issues. You will be responsible for facilitating communication between the IT department and users, and conducting regular checks of IT equipment. Ideal candidates will have proven IT experience and strong logistical skills.

Qualifications

• Proven experience in an IT environment as an Operations Support Specialist.
• Experience in product, system, and service support.
• Clear communication skills and ability to travel across the UK and Ireland.

Responsibilities

• Diagnose and resolve IT-related issues effectively.
• Ensure computers are delivered in a ready-to-use condition.
• Manage physical stock of devices and conduct inventory checks.
• Coordinate logistics for transportation of devices.

Skills

Diagnosing IT issues

Effective communication

Logistical support

Data analysis

Job description

Description

Hitachi Energy has an exciting opportunity for an IT Specialist. In your role as an IT Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention.

Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

How You'll make an impact:

• Diagnoses and resolves IT-related issues effectively and efficiently.

• Ensures that computers are delivered in a 'ready-to-use' condition for IT users.

• Provides ad-hoc training to users on common IT issues and guides them through self-service tools.

• Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).

• Conducts regular inventory checks for relevant hardware.

• Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.

• Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.

• Identifies and reports potential risks that could impact the quality of Operations Service Specialist services.

• Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.

• Hosts and assists third-party technicians.

• Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.

• Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.

Background:

• Proven experience within an IT environment and as an Operations Support Specialist

• Product, System, and Service Support experience

• Good understanding of Data Analysis & Review

• Logistical Support

• Clear communication skills

• Able to travel across the UK and Ireland when required

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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