IT Site Support Engineer

i-Pharm ConsultingGruppe; Bournemouth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global consulting company in Bournemouth is seeking an experienced Second-Line Support Engineer. In this role, you'll provide remote IT support to end-users, troubleshoot issues, and identify opportunities for process improvement. The ideal candidate will have a degree in Computer Science, proven experience with Microsoft operating systems, and excellent communication skills. This position offers a hybrid working model.

Qualifications

• Degree in Computer Science, IT, or a related field (or equivalent experience).
• Proven experience supporting Microsoft operating systems, Office applications, and email platforms.
• Understanding of industry standards around system and network administration.

Responsibilities

• Investigating and resolving user issues, recommending system or process improvements.
• Escalating complex problems and ensuring they’re handled efficiently.
• Delivering training or guidance to end-users and junior team members.

Skills

Microsoft operating systems support

Office applications support

Networking technologies

Problem-solving mindset

Excellent communication skills

Education

Degree in Computer Science, IT, or related field

Job description

• Bournemouth, England, United Kingdom (Hybrid)
• Contract

Contract | Full-time

Are you an experienced IT Support professional ready to take on a new challenge in a global, fast-paced environment? We’re looking for a Second-Line Support Engineer to join a well-established technical support team based in Bournemouth.

In this role, you’ll be providing remote second-tier IT support to end users - troubleshooting issues, restoring service, and identifying opportunities to improve processes and system performance.

What you’ll be doing

• Investigating and resolving user issues, recommending system or process improvements where possible
• Escalating complex problems and ensuring they’re handled efficiently
• Adhering to established IT standards, policies, and SLAs
• Delivering training or guidance to end-users and junior team members
• Maintaining up-to-date knowledge of the tools, technologies, and procedures used in a dynamic IT environment
• Occasionally supporting out-of-hours operations, in line with local regulations

What we’re looking for

• Degree in Computer Science, IT, or a related field (or equivalent experience)
• Proven experience supporting Microsoft operating systems, Office applications, and email platforms
• Working knowledge of Microsoft server, workstation, and networking technologies
• Understanding of industry standards around system and network administration
• Excellent communication skills and a proactive, problem-solving mindset