IT Site Lead Engineer

VIQU IT; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global professional services organization is seeking a Site Lead Engineer in Birmingham. This hands-on role requires 5+ years of experience in IT support, focusing on delivering high-quality user support and managing onsite IT operations. The ideal candidate will possess strong technical knowledge across Windows and Microsoft 365, achieving a white-glove service for stakeholders. Competitive salary and benefits available.

Benefits

Competitive salary

Referral bonus up to £1,000

Career development opportunities

Qualifications

• 5+ years experience in a 2nd/3rd line or senior desktop support role.
• Strong technical knowledge in Windows 10/11 and Microsoft 365.
• Proven track record in customer service in IT support.

Responsibilities

• Provide high-quality 2nd line IT support to users onsite.
• Act as primary onsite IT contact delivering excellent service.
• Install and configure end-user devices including laptops.

Skills

2nd/3rd line support experience

Windows 10/11 expertise

Microsoft 365 knowledge

Intune skills

Entra ID / Azure AD experience

Strong communication skills

Troubleshooting skills

Customer service experience

Education

ITIL Foundation certification

Tools

End-user devices management

AV support tools

Job description

Site Lead Engineer

Location: Birmingham (onsite 5 days per week)

Type: Permanent

Salary: Competitive

VIQU has partnered with a prestigious global professional services organisation to recruit a IT Lead Site Engineer for their Birmingham office. This hands‑on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast‑paced enterprise environment.

Key Responsibilities

• Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests
• Act as the primary onsite IT contact, delivering a white‑glove service and maintaining strong stakeholder relationships
• Install, configure, and support end‑user devices including laptops, desktops, printers, and mobile devices
• Support and maintain applications such as Microsoft 365, Intune, and Windows 11
• Provide local AV and meeting room support, assisting during events where required
• Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects
• Maintain accurate asset records, documentation, and knowledge base entries
• Ensure compliance with security and IT governance standards
• Participate in on‑call rota and occasional weekend work for upgrades or maintenance

Key Requirements

• 5+ years experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments
• Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID / Azure AD
• Proven experience delivering excellent customer service in business‑facing IT support roles
• Confident communication skills with the ability to manage stakeholders effectively
• Strong troubleshooting, problem‑solving, and organisational skills
• Experience supporting mobile devices and iOS management
• ITIL Foundation certification (advantageous)

Apply Now

To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply). Follow VIQU on LinkedIn for more exciting IT opportunities.