IT Site Lead Engineer

VIQU Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious global professional services organization is seeking an IT Lead Site Engineer in Birmingham. The role involves delivering high-quality IT support, maintaining end-user devices, and collaborating with global IT teams. Candidates should have over 5 years of experience in IT support, strong technical skills in Windows and Microsoft 365, and a focus on customer service. This permanent position offers a competitive salary with onsite work expected five days a week.

Benefits

Referral bonus up to £1,000

Qualifications

• 5+ years' experience in a 2nd/3rd line or senior desktop support role.
• Strong technical expertise in relevant technologies.
• Proven experience in business-facing IT support.

Responsibilities

• Provide high‑quality 2nd line IT support to users.
• Act as the primary onsite IT contact.
• Install, configure, and support end-user devices.
• Support and maintain applications like Microsoft 365.
• Provide local AV and meeting room support.

Skills

Windows 10/11

Microsoft 365

Intune

Entra ID/Azure AD

Mobile device support

Customer service

Education

ITIL Foundation certification

Job description

Site Lead Engineer

Location: Birmingham (onsite 5 days per week)

Type: Permanent

Salary: Competitive

VIQU has partnered with a prestigious global professional services organisation to recruit a IT Lead Site Engineer for their Birmingham office. This hands‑on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high‑quality user support, and drive service excellence across a fast‑paced enterprise environment.

Key Responsibilities

• Provide high‑quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests
• Act as the primary onsite IT contact, delivering a white‑glove service and maintaining strong stakeholder relationships
• Install, configure, and support end‑user devices including laptops, desktops, printers, and mobile devices
• Support and maintain applications such as Microsoft 365, Intune, and Windows 11
• Provide local AV and meeting room support, assisting during events where required
• Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects
• Maintain accurate asset records, documentation, and knowledge base entries
• Ensure compliance with security and IT governance standards
• Participate in on‑call rota and occasional weekend work for upgrades or maintenance

Key Requirements

• 5+ years' experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments
• Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID/Azure AD
• Proven experience delivering excellent customer service in business‑facing IT support roles
• Confident communication skills with the ability to manage stakeholders effectively
• Strong troubleshooting, problem‑solving, and organisational skills
• Experience supporting mobile devices and iOS management
• ITIL Foundation certification (advantageous)

Apply Now

To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply).