IT Services Technician - Manufacturing REF 1064

Interface Recruitment UK; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a General IT Support professional in Stockport. This role involves both 1st and 2nd line support in a global manufacturing firm. Successful candidates will handle technical assistance across multiple sites, manage projects like hardware refreshes, and have at least 1-2 years in a helpdesk role with essential knowledge of Google Suite and Windows environments.

Benefits

25 days holidays plus stats

4% Pension

Life insurance x 3

Free Parking

Cycle Scheme

EAP

Enhanced Family Benefits

Qualifications

• 1-2 years experience in a helpdesk support role.
• MCP in Windows 10/11 environment.
• Understanding of CompTIA A+.

Responsibilities

• Respond to requests for technical assistance.
• Diagnose and resolve technical hardware and software issues.
• Maintain user accounts in Active Directory.

Skills

Technical assistance

Communication skills

Google Suite applications

PC Hardware Break Fix

Windows Server support

Education

HNC/HND or equivalent in Computing

Tools

Google Suite

Windows 10/11

SQL

Job description

General IT Support - Desktop / Network / Server

Manufacturing

Contact number

0113 299 0570

25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking

Additional Benefits

Cycle Scheme + EAP + Enhanced Family Benefits

Region

North West

Description

This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. That said, the work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. Stockport has around 100-150 staff and the average length of service here is 11 years.

Role Purpose

To support Computer applications and platforms within an office and manufacturing environment. The role therefore is both 1st and 2nd line focused but the added ability to get heavily involved in a high number of projects including hardware refreshes, cyber security roll outs, various software / database projects as well as cloud migration.

• Respond to requests for technical assistance in person, via phone and helpdesk.
• Assist with diagnosing and resolving technical hardware and software issues.
• Log all helpdesk interactions.
• Follow standard operating procedures.
• Redirect IT issues to appropriate resources.
• Identify and escalation issues requiring urgent attention.
• Create and maintain user accounts in Active directory and Google Administration console.
• Build and refurbish PC Base and Laptops as required.
• Other duties and projects as assigned.

Requirements:

• HNC/HND or equivalent in Computing.
• Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar.
• MCP (Microsoft Certified Professional) in Windows 10/11 environment.
• Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous.
• 1-2 year experience in a helpdesk support role.

Do you have proof of your right to work in the UK?