IT Services Officer (2nd Line Support)

Brockenhurst College; Brockenhurst; On-site; GBP 24,000 - 31,000; Full time

Job summary

An educational institution is looking for an IT Services Officer (2nd Line Support) to provide hardware and software support. Responsibilities include assisting 1st line support, installation of IT systems, and ensuring security of the network. The role offers a competitive salary and benefits, including generous leave and a pension scheme. A relevant IT qualification and experience with Mac and PC systems are required.

Benefits

25 days leave plus bank holidays

Employee Assistance Programme

On-site nursery

Access to gym and sports facilities

Qualifications

• Current experience in an IT support role, supporting current technologies.
• Ability to follow section procedures systematically.
• Ability to work with initiative.

Responsibilities

• Provide hardware and software support for college IT systems.
• Support 1st line support on IT Services Helpdesk.
• Install or upgrade computer hardware and software.

Skills

Experience in IT support role

Support for Apple Mac & PC systems

Customer care and support

Education

Relevant IT qualification

Job description

We have an exciting opportunity for an IT Services Officer (2nd Line Support) to join the team on a full time, permanent basis. In return, you will receive a competitive salary of £24,834 - £30,012 per annum DOE.

We are a high‑achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.

About the role

As the IT Services Officer (2nd Line Support), you will provide hardware and software support for users of the College’s information technology systems; to ensure that staff and students receive the best possible support in accordance with College policies and procedures.

Responsibilities

• Supporting 1st line support in the operating of the IT Services Helpdesk and logging of all requests in the helpdesk system.
• Providing 2nd line support for staff and students experiencing problems with any operating systems or applications installed on their workstations including AV equipment, if unable to resolve, escalating to 3rd line support.
• Ensuring that the hardware database holds accurate and up to date details of each workstation’s hardware configuration and providing reports on request.
• Assisting in the installation or upgrade of computer hardware, software and network devices, ensuring that they are secure, up to date and configured correctly.
• Performing fault diagnosis and testing of hardware and network cables and making repairs where possible.
• Participating in the organisation and implementation of regular maintenance and servicing of equipment.
• Taking effective and timely action in the event of any breach in workstation or network security, whether caused by the actions of an individual or by a computer virus, and reporting it to the IT Services Manager immediately.
• Joining with other members of the IT Services team in arranging, agreeing and participating in a working rota to ensure that an acceptable level of support is available for evening, weekend and out of normal term IT activities.

Qualifications

• A relevant IT qualification
• Current experience in an IT support role, supporting current technologies.
• Current experience in supporting Apple Mac & PC based systems.
• The ability to follow section procedures systematically.
• The ability to work with initiative.
• The ability to demonstrate a high level of customer care and support.

Benefits

• 25 days leave, rising with service, plus Bank Holidays and Christmas closure (pro rata for part time staff)
• An option to purchase further leave through our Annual Leave Purchase Scheme
• Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
• On-site Nursery offers childcare at superb rates in and outside of term time
• Enrolment into the Local Government Pension Scheme
• Free eye care vouchers
• Free secure onsite parking
• Access to a range of discounts including shopping, travel and healthcare
• Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)
• Weekly staff football

Closing Date: Tuesday 2nd December

If you feel you are the right candidate for this IT Services Officer (2nd Line Support) role, then please click apply now! We’d love to hear from you!

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.