IT Services Manager: Resilience, SLA & Stakeholder Impact

Barclays UK; Knutsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company seeks a Service Manager in Knutsford to oversee critical IT services. The role requires managing service performance, ensuring resilience, and collaborating with stakeholders to improve services. Candidates should have ITIL certification and experience in IT Service Management. Strong communication and leadership skills are essential. This is an opportunity to drive IT strategy and service excellence.

Qualifications

• Experience in IT Service Management disciplines.
• Ability to influence stakeholders at all levels.
• Demonstrable success in service improvements.

Responsibilities

• Manage IT Services department and strategy.
• Oversee IT Services colleagues' performance.
• Develop and implement IT Services policies.

Skills

ITIL v3 or v4 certification

Technical Resilience

Exceptional communication skills

Stakeholder management

Job description

A leading financial services company seeks a Service Manager in Knutsford to oversee critical IT services. The role requires managing service performance, ensuring resilience, and collaborating with stakeholders to improve services. Candidates should have ITIL certification and experience in IT Service Management. Strong communication and leadership skills are essential. This is an opportunity to drive IT strategy and service excellence.