IT Services Engineer (EUC, Windows & Mac)

Zopa; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial technology company in Manchester seeks an IT Services Engineer to design and maintain workplace technologies, ensuring effective service delivery. The position involves collaboration across teams and a focus on automation and scalability. Candidates should have solid experience in IT services, strong knowledge of Microsoft 365, and expertise in scripting tools. This hybrid role allows flexibility, including options for remote work, promoting a healthy work-life balance.

Benefits

Flexible working arrangements

Collaborative tech environment

Opportunity for remote work

Qualifications

• Solid experience in IT services, systems engineering, or workplace technology roles.
• Strong technical knowledge of Microsoft 365, Intune, Tanium, Okta, and Zoom.
• Experience automating tasks using PowerShell, Python, or similar scripting tools.

Responsibilities

• Design and maintain IT services and workplace technologies.
• Act as a senior escalation point for the Service Desk.
• Lead cross-functional projects related to automation and security.

Skills

IT services experience

Microsoft 365 knowledge

PowerShell/Python scripting

Excellent troubleshooting

Tools

Microsoft 365

Intune

Zoom

Jira

Job description

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

The Service Challenge: Engineering Zopa’s Digital Workplace

At Zopa, technology is central to everything we do — helping our people collaborate, innovate, and deliver brilliant experiences. Our Workplace Technology team ensures every Zopian has the tools and support they need to do their best work. If you’re driven by solving complex problems, collaborating across teams, and using automation to make systems smarter, this role is for you.

As an IT Services Engineer, you’ll take ownership of how Zopa’s workplace technology evolves. You’ll design, implement, and support solutions across Microsoft 365, Intune, Okta, Zoom, Jamf, Jira, and Confluence — with a focus on automation, scalability, and efficiency. You’ll work closely with InfoSec, Networking, and Platform Engineering to deliver secure, reliable, and seamless IT services while championing innovation and continuous improvement.

Your impact

• Design, implement, and maintain IT services and workplace technologies that enable Zopians to do their best work.
• Act as a senior escalation point for the Service Desk, supporting complex troubleshooting and root cause analysis.
• Lead or contribute to cross-functional projects — e.g. zero-trust initiatives, endpoint automation, or AI workflow enhancements.
• Collaborate with InfoSec, Networking, and Platform Engineering to ensure services are secure and scalable.
• Continuously improve processes, identifying automation and standardisation opportunities.
• Contribute to the strategic roadmap for Workplace Technology, defining standards and best practices.
• Mentor and support colleagues across IT Services, building technical capability and knowledge sharing.
• Deliver clear, concise documentation for both technical and non-technical users.

Your toolkit

• You don’t need to know everything — but here’s what would help:
• Solid experience in IT services, systems engineering, or workplace technology roles.
• Strong technical knowledge of Microsoft 365, Intune, Tanium, Okta and Zoom
• Working knowledge of Mac hardware and systems including iOS and Jamf
• Experience automating tasks using PowerShell, Python, or similar scripting tools.
• Knowledge of endpoint management, security hardening, and identity management principles.
• Experience collaborating with teams such as InfoSec, Networking, or Platform Engineering.
• Excellent troubleshooting, analytical, and communication skills.
• A passion for using automation and AI to improve service delivery.

Bonus points if you have

• Experience delivering IT transformation or automation projects.
• Familiarity with zero-trust security principles and architecture.
• Exposure to monitoring tools or endpoint analytics solutions.
• ITIL Foundation or Microsoft/Azure certifications.
• Experience configuring virtual desktops, such as AWS Workspaces or Citrix

Why you'll love it here

• Work in a modern tech environment with autonomy and real impact.
• Collaborate with experts across Zopa’s Technology division.
• Play a key role in shaping the future of our digital workplace.
• Join a culture that encourages innovation and continuous learning.
• Be part of a team that uses AI and automation to redefine IT service delivery.

How we measure success

• Successful delivery of engineering and automation projects.
• High service reliability, efficiency, and user satisfaction.
• Positive collaboration with cross-functional teams.
• Proactive contribution to strategic and operational improvements.

At Zopa we value flexible ways of working

We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.)

You’ll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.