IT Services Apprentice Technical Specialist

Leicestershire County Council; England; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A regional government authority in the UK is seeking an Apprentice in Business Administration. The role offers hybrid working and aims to develop candidates through practical experience in IT support. Ideal for those looking to achieve an NVQ Level 3, you will gain insights into business applications that support social care and education services. A commitment to inclusivity and a supportive working environment is emphasized.

Qualifications

• Must have a minimum of 5 GCSE's at Grades A-C (4-9).
• Willing to pursue NVQ level 3 in Business Administration.
• Must have practical computer experience and basic ICT skills.

Responsibilities

• Process IT access requests and perform a triage role.
• Support users of Business applications within the Authority.
• Gain experience in configuring and maintaining real-world applications.

Skills

Flexible approach

Effective communication

Customer focus

ICT skills

Good telephone manner

Education

GCSE Standard at Grades A-C (4-9) for a minimum of 5 GCSE's

Willingness to work towards NVQ level 3 in Business Administration

Job description

Organisation: Leicestershire County Council

Work Location: Leicestershire County Council, County Hall, Glenfield, Leicester LE3 8RA.

Worker Category: Hybrid Worker

Salary: £24,423 to £25,590

Working Hours: 37 hours - Monday to Friday

Contract Type: Fixed term for 15 months

Closing Date: 30th November 2025

Interview Date(s): TBC

About the Role

As an Apprentice with I&T, you will have a fantastic opportunity to study and learn in a fast paced environment as well as working towards an NVQ Level 3 in Business Administration. The training we provide will be tailored to your individual needs and will be supported by the Corporate Learning and Development team. You will have the opportunity to develop your skills through gaining practical experience of providing support to users of our highest profile Business applications within the Authority. Duties will include the processing of IT access requests, performing a triage role on incoming requests, and processing simple 1st line calls to resolution for IT business systems. This is a real opportunity to gain experience in how real world applications are used, supported, configured and maintained, and how they ultimately contribute to the successful provision of Social Care and Education support services to the people of Leicestershire.

About You

To apply for this post, you must have:

• Education to GCSE Standard at Grades A-C (4-9) for a minimum of 5 GCSE's
• Willingness to work towards an NVQ level 3 in Business Administration
• Practical experience of using computers and basic ICT skills
• Able to demonstrate a flexible, innovative and positive approach
• Can communicate effectively at all levels
• Strong customer focus
• Good telephone manner

Full Job Description available here: Apprentice Career Grade

Apprenticeship Overview

Expected apprenticeship duration: 15 months

Apprenticeship level: Advanced (Level 3)

Programme: L3 Business Administrator

During this apprenticeship, you will follow a fully supported training programme with our Learning Development Team, delivered through combined workplace assessment/training and online learning working towards completing the L3 Business Administrator standard.

We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support

By applying for this post, you agree to our Terms and Conditions.