IT Service Transition Engineer

Opus Technology; Surrey Heath; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading technology services provider in Surrey Heath is seeking an IT Service Transition Engineer to lead customer IT transitions. Responsibilities include creating onboarding plans, resolving technical issues, and ensuring successful migrations. Candidates should have at least 5 years of Microsoft solutions experience and strong customer care skills. This role offers a salary of £40-£45k with flexible remote work options.

Benefits

Private Healthcare and Cash Plan

Pension and life insurance

Personalised training and development pathways

Paid volunteering days

Flexible holiday allowance

Qualifications

• Minimum of 5 years in support and delivery of Microsoft solutions.
• Experience in liaising with customers and 3rd parties.
• Must be Microsoft Certified at intermediate level or equivalent.

Responsibilities

• Create detailed onboarding/offboarding plans and document customer IT estates.
• Identify risks and facilitate migrations.
• Support pre-sales discovery and identify upsell opportunities.

Skills

IT onboarding / transitioning

Microsoft-based solutions experience

Customer care skills

Technical issue resolution

IT Support Level 2nd Line

Microsoft Certified (intermediate level)

Microsoft Dynamics

ITIL or Prince2 qualification

Job description

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Project Engineering team

The IT Service Transition Engineer role will be the technical lead, working side‑by‑side with the PMO and Support teams in the delivery of customer IT transitions (onboarding / offboarding).

Responsibilities

• Creating detailed onboarding and offboarding plans, contributing in project meetings (including onsite visits where required), auditing and documenting customers’ IT estates and delivering new products purchased from Opus
• Throughout customers’ transitions; identify risks, facilitate migrations to / from our applications, ensuring any issues raised are logged and resolved quickly
• Supporting pre‑sales discovery to set realistic expectations before transitions begin
• Identifying upsell opportunities and raising to the account manager as appropriate
• Handing‑over customer IT estate information to the Support Team
• Daily time entries / Project admin
• Installation and configuration of both hardware and software applications at the customer premises and remotely where applicable
• Remote programming for additional works and system related changes
• End user training for products installed
• Upholding the company ethos of ensuring continual improvement is always at the heart of dealing with any issues or complaints

Salary £40‑£45k
Remote based with occasional client site visit as required

Other organisations may call this role IT Onboarding Engineer.

The talents we are excited to see

• IT onboarding / transitioning, whether that’s in a Support or Project capacity
• Minimum of 5 years’ in the support and delivery of predominantly Microsoft-based solutions, including product related qualifications
• Liaising with customers and 3rd parties, with the ability to demonstrate focused customer care skills
• Owning technical issues, working closely with the manufacturers to successful resolution
• IT Support Level 2nd Line minimum
• Microsoft Certified at intermediate level (or equivalent)
• Microsoft Dynamics
• ITIL or Prince2 qualification preferred

Your exclusive benefits

• A comprehensive Private Healthcare and Cash Plan
• Pension and life insurance
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded companywide events
• Monthly ‘outstanding performer’ accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

Where your values align with ours

• Work together to win together
• Be brave and think differently
• Own it and never give up
• Strive to be the best
• Stay curious and keep learning

Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service‑led technology provider. Our focus is delivering tailored technology with purpose and building long‑term partnerships with our clients.

In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.