IT Service Transition Engineer

Opus Technology; Reigate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading managed service provider is seeking an IT Service Transition Engineer in Reigate to lead customer IT transitions, collaborating closely with PMO and Support teams. Responsibilities include creating detailed project plans, managing risks during transitions, and supporting pre-sales discovery. Ideal candidates will have experience in onboarding/offboarding and strong communication skills. This role offers an opportunity for professional growth in a supportive environment.

Qualifications

• Experience with IT transitions, onboarding and offboarding.
• Ability to create detailed project plans and documentation.
• Strong communication skills for customer interactions.

Responsibilities

• Create onboarding and offboarding plans and audit IT estates.
• Identify risks and facilitate migrations for the customers.
• Support pre-sales discovery and manage customer expectations.
• Identify up-sell opportunities and communicate with account managers.
• Hand over customer IT information to the Support Team.
• Manage daily time entries and project administration.
• Install and configure applications at customer sites.

Job description

IT Service Transition Engineer

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Project Engineering team

The IT Service Transition Engineer role will be the technical lead, working side-by-side with the PMO and Support teams in the delivery of customer IT transitions (onboarding / offboarding).

Additionally, you will be responsible for :

• Creating detailed onboarding and offboarding plans, contributing in project meetings (including onsite visits where required), auditing and documenting customers’ IT estates and delivering new products purchased from Opus
• Throughout customers’ transitions; identify risks, facilitate migrations to / from our applications, ensuring any issues raised are logged and resolved quickly
• Supporting pre-sales discovery to set realistic expectations before transitions begin
• Identifying up-sell opportunities and raising to the account manager as appropriate
• Handing-over customer IT estate information to the Support Team
• Daily time entries / Project admin
• Installation and configuration of both hardware and software applications at the customer premises and remotely where applicable