IT Service & Support Lead

Dolby Medical Home Respiratory Care Ltd; Crawley, Stirling; On-site; GBP 40,000; Full time

Job summary

A healthcare solutions provider is looking for an IT Service & Support Lead in Crawley. The role involves leading the IT Helpdesk team, providing IT support across various platforms, and managing technical incidents. Candidates should have strong communication skills and experience in IT environments. The position offers a salary starting from £40,000 along with various benefits including holiday and pension contributions.

Benefits

33 days holiday including bank holidays

Matched contribution pension scheme

Yearly bonus scheme

Enhanced maternity and paternity leave

Qualifications

• Experienced IT professional with excellent communication skills.
• Ability to manage and motivate a diverse team.
• Good understanding of multi-branch networking and central data centers.

Responsibilities

• Delivering 1st, 2nd and 3rd Level IT support.
• Leading the IT Helpdesk team in service support.
• Evaluating and assigning service desk tickets.

Skills

Excellent communication skills

Team management

Problem-solving skills

Networking knowledge

Windows 10 and Office 365 knowledge

Tools

Microsoft Office 365

Windows Active Directory

Server configurations (Domain, File, Exchange, SQL)

Job description

We value our people & develop their skills for a better future

Contract Type: Perm - 37.5 hrs per week - Monday to Friday 9am to 5pm

Closing Date: Monday, September 01, 2025

Vivisol UKare looking for anIT Service & Support Leadto join a dynamic ad efficient team to deliver specialist knowledge and support as part of our IT support & service team, including desktop applications, telephony, cloud solutions, Google Suite, Microsoft technologies and various hardware platforms including network devices.

We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £40,000 dependant on experience.

Hours:37.5-hour week - Monday to Friday 9am to 5pm

The successful candidate may need to be flexible to work weekends if required

Primary Duties & Areas of Responsibility:

• Delivering 1st, 2nd and 3rd Level support, PCs, Printers, Phones, Mobiles, Tablets, Laptops, software, Apps
• To lead the IT Helpdesk team by providing first class service support in accordance with best practice as detailed in ITIL, ISO 27001 and IG SoC
• To evaluate and assign service desk tickets to the appropriate engineer, tracking and reporting on incidents and service requests raised. Ensure all tickets are progressed and resolved in accordance with SLA’s.
• To be available out of hours in event of emergency, business continuity / DR events
• To provide users with current and effective IT resources and facilitate access to the appropriate information systems.
• To provide expertise relating to desktop hardware, applications and operating systems, investigating and resolving queries
• To install, customise, configure and maintain IT end user hardware and software
• Issue equipment and maintain inventories
• To assist in the procurement and commissioning of IT hardware and software
• To liaise with 3rd party IT support, phone support and internal users to ensure quality of service and minimise user downtime
• To act as point of escalation for various IT issues, providing both on site and remote support
• To act as Incident manager or incident handler during IT incidents
• To assist in the delivery of new systems as part of a project team and be responsible for managing release to production, providing ongoing support
• Ensure that the service desk is appropriately staffed to support business needs
• Proactively look to enhance and improve the service desk's processes and procedures to ensure that the business receives quality IT support

Experience

• You are an experienced IT professional with excellent communication skills
• You can manage and motivate a team to get the best out the different disciplines available
• Demonstrates a systematic approach and ability to identify, address and resolve IT issues
• Good understanding of networking within a multi branch setup with central data centres
• In depth knowledge of Windows 10, Microsoft Office 365. Familiarity with iOS & Android
• Experience with various server configurations; Domain, File, Exchange, SQL servers.
• In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment.
• Good experience and understanding of building clients with modern imaging tools.

Who we are

Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.

Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

Vivisol UK
Palladian, Manor Court,
Manor Royal,
Crawley,
RH10 9PY