IT Service Manager – ITIL & ServiceNow, Multi-Vendor Ops

Xpand Group; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public sector organisation in Birmingham is seeking an experienced IT Service Manager to join the IT Platforms and Operations team. This role will focus on delivering stable, high-performing IT services across several platforms. Candidates should possess strong ITIL knowledge and solid experience with Service Now, along with the ability to manage supplier performance. Competitive rates will be offered based on experience.

Responsibilities

• Manage end to end IT services using ITIL best practice.
• Oversee incident, problem, change, event and request management.
• Use Service Now to identify trends and prevent issues.
• Drive continual service improvement with clear and measurable outcomes.
• Manage supplier performance across large partners and smaller software vendors.
• Produce accurate reports that give assurance on service health and performance.
• Maintain service processes, documentation and knowledge articles.

Skills

Strong ITIL knowledge

Solid Service Now experience

Background managing multiple services or platforms

Confidence working across multi supplier or service integrator models

Ability to analyse data and improve processes

Experience managing SLAs and performance metrics

Strong communication and stakeholder management skills

Job description

A public sector organisation in Birmingham is seeking an experienced IT Service Manager to join the IT Platforms and Operations team. This role will focus on delivering stable, high-performing IT services across several platforms. Candidates should possess strong ITIL knowledge and solid experience with Service Now, along with the ability to manage supplier performance. Competitive rates will be offered based on experience.