IT Service Manager: ITIL & ServiceNow Lead (Multi-Platform)

Salt; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public sector organisation in Birmingham is looking for an experienced IT Service Manager to join the IT Platforms and Operations team. This role focuses on managing IT services across multiple platforms and suppliers, ensuring stability and performance. Key qualifications include strong ITIL knowledge and Service Now experience, along with excellent communication skills. The position is permanent and requires three days on-site work per week.

Responsibilities

• Manage end to end IT services using ITIL best practice.
• Oversee incident, problem, change, event and request management.
• Use Service Now to identify trends and prevent issues.
• Drive continual service improvement with clear and measurable outcomes.
• Manage supplier performance across large partners and smaller software vendors.
• Produce accurate reports on service health and performance.
• Maintain service processes, documentation and knowledge articles.

Skills

Strong ITIL knowledge

Solid Service Now experience

Background managing multiple services or platforms

Confidence working across multi supplier or service integrator models

Ability to analyse data and improve processes

Experience managing SLAs and performance metrics

Strong communication and stakeholder management skills

Tools

Service Now

Job description

A public sector organisation in Birmingham is looking for an experienced IT Service Manager to join the IT Platforms and Operations team. This role focuses on managing IT services across multiple platforms and suppliers, ensuring stability and performance. Key qualifications include strong ITIL knowledge and Service Now experience, along with excellent communication skills. The position is permanent and requires three days on-site work per week.