IT Service Manager

Big Science Sweden; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

30 days annual leave

Generous pension scheme

Support with relocation

Social events

Family-friendly environment

Job summary

Big Science Sweden is seeking an IT Service Manager to oversee the IT service for SKAO staff and the community at the SKAO Global Headquarters at Jodrell Bank Observatory, Cheshire, UK. The successful candidate will manage IT staff resources, lead support for IT services, and implement improvements across various platforms. This role offers a multicultural work environment and significant benefits, including 30 days of annual leave, relocation support, and a generous pension scheme.

Qualifications

• Experience managing IT services and support teams.
• Strong understanding of IT support frameworks.
• Ability to coordinate global resources effectively.

Responsibilities

• Manage IT service provided to SKAO staff and the community.
• Coordinate global IT staff resources for high-quality support.
• Drive service improvements and platform enhancements.

Skills

IT service management

Team leadership

User-focused outcomes

Technical delivery

Job description

Being part of Team SKA means contributing to something extraordinary: a uniquely exciting project to advance human knowledge that will last for decades. In return, we offer a diverse multicultural working environment, 30 days annual leave plus public holidays, a generous pension scheme, visa and support with relocation (if applicable), regular social events, a family-friendly environment and much more. Come and join us!

The IT Service Manager will manage, maintain, and work to continuously improve, the IT service provided to all SKAO staff and the SKA Community. They will coordinate the global IT staff resources to deliver high-quality support services. They will support the technical delivery of events and technical development activities.

The Role

The IT Service Manager will manage, maintain, and work to continuously improve, the IT service provided to all SKAO staff and the SKA Community. They will coordinate the global IT staff resources to deliver high-quality support services and technical development activities.

The IT Service Manager will be the principal point of contact for all IT support matters and service maintenance activities, ensuring effective, user-focused, outcomes across the Observatory.

Reporting to the Head of IT, the IT Service Manager will line manage the IT Support Analysts and will determine all available resources in the IT Team for project work whilst prioritising the delivery of the service. They will be in a leading position in the planning and delivery of project work relating to SKAO’s core commercial off-the-shelf (COTS) as well as other enterprise services and communications and events platforms. They will be responsible for driving service improvements and platform enhancements across these systems, working closely with technical specialists and stakeholders to ensure solutions are effectively designed, implemented, and embedded into operational support.

The IT Service Manager will lead the support and continuous improvement of event-related IT services, including collaboration platforms and meeting room technologies, for events held at SKAO premises and provide expert consultation for events at other locations.

This role will be based at the SKAO Global Headquarters at the iconic Jodrell Bank Observatory, Cheshire, UK.