IT Service Manager

VIQU IT Recruitment; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT recruitment agency in the UK is looking for an experienced IT Service Manager to oversee the design and improvement of IT services. This role involves managing the full IT service lifecycle and ensuring effective change management within a global enterprise. Ideal candidates will have over 7 years of experience in IT Service Management, including leadership roles, and a strong understanding of ITIL practices. The position offers a competitive salary and a hybrid work model.

Qualifications

• 7+ years' experience in IT Service Management, with at least 3 years in a leadership or managerial capacity.
• Proven expertise in ITIL processes and frameworks.

Responsibilities

• Lead the full IT service lifecycle, ensuring services meet requirements.
• Oversee service portfolio alignment with objectives.
• Manage Change and Release Management processes.

Skills

ITIL expertise

Service lifecycle management

Change and Release Management

Stakeholder collaboration

Job description

IT Service Manager

Birmingham – Permanent – Competitive Salary – Hybrid

VIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You'll drive service excellence across Change, Release, and Lifecycle Management, ensuring stability, scalability, and value delivery within an esteemed global enterprise.

Key Responsibilities of the IT Service Manager :

• Lead the full IT service lifecycle, ensuring new and existing services meet business and technical requirements.
• Oversee the service portfolio and ensure alignment with strategic objectives and governance standards.
• Manage the Change and Release Management processes – planning, testing, and deploying releases with minimal disruption.
• Chair and facilitate CAB meetings, ensuring controlled and effective change execution.
• Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services.
• Maintain service data accuracy within ITSM tools and drive continuous process improvements.

Key Requirements of the IT Service Manager :

• 7+ years' experience in IT Service Management, with at least 3 years in a leadership or managerial capacity.
• Proven expertise in ITIL proc...