IT Service Lead: Drive Global Tech Support & Incidents

Rolls-Royce; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading aerospace company in Derby is seeking an experienced IT Service Engineer to ensure smooth operation of IT service operations. Responsibilities include troubleshooting incidents, coordinating deployments, and acting as escalation for service issues. The ideal candidate has an ITIL Foundation qualification and relevant experience in service delivery. This is a full-time position with opportunities for career development.

Benefits

Safety-first environment

Career development opportunities

Inclusive workplace culture

Qualifications

• Experience in a relevant discipline (SFIA L3).
• Demonstrable delivery of results in an operational or service delivery role.

Responsibilities

• Troubleshoot and incident triage and resolution.
• Ensure quality deployment by coordinating business engagement.
• Act as point of escalation for all critical service issues.

Skills

Troubleshooting skills

Relationship management

Problem solving

Education

ITIL Foundation qualification

Tools

Citrix

Job description

A leading aerospace company in Derby is seeking an experienced IT Service Engineer to ensure smooth operation of IT service operations. Responsibilities include troubleshooting incidents, coordinating deployments, and acting as escalation for service issues. The ideal candidate has an ITIL Foundation qualification and relevant experience in service delivery. This is a full-time position with opportunities for career development.