IT Service Lead: Drive Global Tech Support & Incidents

Rolls-Royce; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading aerospace and defense company in the UK seeks an IT Service Engineer to facilitate smooth IT operations. Candidates should possess solid IT problem-solving skills and ideally have an ITIL Foundation qualification. This full-time role offers a dynamic environment with opportunities for career growth and development, contributing to technology solutions that drive progress. Closing date for applications is December 8, 2025.

Benefits

Safety-first environment

Career development opportunities

Team-focused culture

Qualifications

• Appropriate experience in a relevant discipline (SFIA L3).
• Demonstrable delivery of results in an operational or service delivery role.

Responsibilities

• Troubleshoot and incident triage and resolution acceleration.
• Ensure quality deployment by co-ordinating business engagement in testing.
• Provide advice to improve performance and/or productivity of systems.

Skills

Good hands-on IT skills

Strong relationship management

Problem solving

Education

ITIL Foundation qualification or similar qualification in Service Management

Tools

Citrix

Job description

A leading aerospace and defense company in the UK seeks an IT Service Engineer to facilitate smooth IT operations. Candidates should possess solid IT problem-solving skills and ideally have an ITIL Foundation qualification. This full-time role offers a dynamic environment with opportunities for career growth and development, contributing to technology solutions that drive progress. Closing date for applications is December 8, 2025.