IT Service Lead: Drive Global Tech Support & Incidents

Rolls-Royce; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering company is seeking an experienced IT Service Engineer in Derby. This role involves troubleshooting, managing incidents, and facilitating IT service operations while also engaging with the business to improve performance and productivity. Candidates should have ITIL Foundation qualification and relevant experience. The company offers a supportive culture and opportunities for professional development.

Benefits

Safety-first environment

Culture of accountability and integrity

Opportunities for career growth

Qualifications

• Appropriate experience in a relevant discipline (SFIA L3) is necessary.
• Demonstrable delivery of results in an operational or service delivery role is crucial.

Responsibilities

• Troubleshoot and incident triage for service operations.
• Co-ordinate quality deployment and business engagement in testing.
• Provide performance improvement advice to the business.

Skills

Troubleshooting

Incident management

Communication skills

Problem-solving

Relationship management

Education

ITIL Foundation qualification

Tools

Citrix

Desktop productivity tools

Job description

A leading engineering company is seeking an experienced IT Service Engineer in Derby. This role involves troubleshooting, managing incidents, and facilitating IT service operations while also engaging with the business to improve performance and productivity. Candidates should have ITIL Foundation qualification and relevant experience. The company offers a supportive culture and opportunities for professional development.