IT Service Engineer

eTalent; Greater London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A technology services provider in the UK is seeking an IT Service Engineer to address technical queries while working from home with occasional travel. This role offers excellent opportunities for skill development and a comprehensive health and wellness package. The ideal candidate should have experience in MSP environments and a strong commitment to customer service. Join a collaborative team that values innovation and growth.

Benefits

Private medical insurance

Sponsored training and development programs

Company pension scheme

20 days annual leave plus bank holidays

Qualifications

• Background in Managed Service Providers (MSP) or B2B environments.
• Self-motivated and adaptable.
• Passion for delivering first-class service.

Responsibilities

• First point of contact for technical queries.
• Manage and progress tickets ensuring clear communication.
• Create and maintain process documentation.
• Work with 2nd and 3rd Line teams.
• Set up new hardware to customer specifications.
• Install hardware and provide face-to-face support.

Skills

Experience with Office 365

Experience with Azure / Entra

Proactive problem solving

Excellent communication skills

Strong organizational skills

Job description

Location

Surrey / London – Home Based with Travel to Customer Sites

SEO Summary

IT Service Engineer – Home Based Opportunity with Great Benefits!

Role Overview

As an IT Service Engineer, you’ll solve technical queries in a dynamic remote environment, gaining exposure to the full IT landscape and learning the latest technologies.

Why You’ll Love This Role

• Work from Home – freedom and flexibility with a supportive, collaborative team.
• Grow Your Skills – sponsored training, development programs, and a technical exams incentive scheme.
• Health & Wellness Package – private medical insurance and Employee Assistance Programme.
• Annual Leave – 20 days plus bank holidays and a birthday day; accrue an extra day each year after one year of service.
• Tech Perks – all necessary IT equipment and a company mobile phone.
• Financial Security – company pension scheme.

What You’ll Do

• First point of contact for technical queries via phone, email, and the ITSM tool.
• Manage and progress tickets, ensuring clear and consistent communication with clients.
• Create and maintain process documentation.
• Work closely with 2nd and 3rd Line teams to deliver timely solutions.
• Receive and set up new hardware to customer specifications.
• Visit customer sites to install and configure hardware and provide face‑to‑face support.
• Create detailed, customer‑specific hardware build guides to support deployments.
• Stay ahead of emerging technologies to deliver the best service.

What They’re Looking For

• Background in Managed Service Providers (MSP) or B2B environments.
• Experience with Office 365, Azure / Entra, Windows 11, macOS, and iOS.
• Proactive problem solver who is self‑motivated and adaptable.
• Excellent communication skills and a passion for delivering first‑class service.
• Strong organisational skills and effective time management to handle multiple priorities and deadlines.

Travel Requirements

• Hold a full, valid UK driving licence and have access to a car for site visits.
• Be able to travel reliably via public transport to London, Surrey and other areas of the UK.

Ready to Join? If you’re excited about advancing your career while enjoying great benefits and a flexible working environment, we’d love to hear from you.

How to Apply

Join our client in delivering top‑tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service Engineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level.