IT Service Engineer

83zero Limited; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A growing technology company in London seeks a talented IT Service Engineer to deliver first-class IT support across diverse technologies. Key responsibilities include troubleshooting, maintaining network infrastructure, and supporting cybersecurity policies. The ideal candidate has over 5 years of experience in IT support, strong Windows knowledge, and excellent communication skills. Benefits include a discretionary bonus, private medical insurance, and 25 days holiday plus bank holidays.

Benefits

Discretionary annual bonus

6% employer pension

Private medical insurance

Life assurance

25 days holiday + bank holidays

Season ticket loan

Cycle to Work Scheme

Qualifications

• 5+ years' experience in IT support or service engineering.
• Strong knowledge of Windows, Active Directory, and M365.
• Experience with networking, virtualization, and cloud platforms.

Responsibilities

• Provide hands-on support for hardware, software, and network issues.
• Troubleshoot incidents across Windows, Office 365, and cloud environments.
• Maintain and support network infrastructure.
• Enforce cybersecurity policies.
• Assist project teams in deploying new technologies.

Skills

IT support

Troubleshooting

Communication skills

Windows

Networking

Virtualization

Cloud platforms

Education

ITIL certification or equivalent

Tools

Cisco Meraki

Azure

VMware

Job description

Overview

IT Service Engineer

£40,000-£45,000 | London (on-site)

We're supporting our client, a fast-growing technology partner to a group of privately owned global businesses, in their search for a talented Service Engineer to join their London team.

This is a great opportunity to play a hands-on role supporting critical IT services across multiple industries - from energy and real estate to finance and shipping - within a collaborative and fast-moving environment.

💼 The Role

As a IT Service Engineer, you'll deliver first-class IT support across a wide range of technologies - troubleshooting, resolving, and escalating issues while helping drive the client's digital transformation journey.

You' ll work closely with technical peers, project teams, and end users at all levels to keep systems secure, stable, and efficient.

🔍 Key Responsibilities

• Provide hands-on support for hardware, software, and network issues
• Troubleshoot and resolve incidents across Windows, Office 365, and cloud environments
• Maintain and support network infrastructure (Cisco Meraki, Azure, VMware, etc.)
• Enforce cybersecurity policies and respond to potential threats
• Collaborate with third-party providers (e.g. Vodafone, Softcat)
• Support onboarding/offboarding, device builds, and systems access
• Act as an escalation point for junior engineers
• Assist project teams in deploying new technologies into BAU service

🧠 What You'll Bring

• 5+ years' experience in IT support or service engineering
• Strong knowledge of Windows (10, 11, Server #removed#), Active Directory, and M365
• Experience with networking, virtualization (VMware), and cloud platforms (Azure)
• Excellent communication skills, with confidence engaging stakeholders and VIPs
• ITIL certification or equivalent qualification (advantageous)
• Desirable: Veeam, Linux, PowerShell, MDM, or AV systems experience

🎁 Benefits

• Discretionary annual bonus - up to 15%
• 6% employer pension (after 3 months)
• Private medical insurance (Bupa) - after 3 months
• Life assurance - 4x annual salary (after 6 months)
• 25 days holiday + bank holidays (5-day rollover)
• Season ticket loan (available immediately)
• Cycle to Work Scheme (via Evans Cycles)

⚙️ The Details

• Location: Marble Arch, London
• Schedule: 5 days on-site during probation, then 4 days per week
• Solid Shift options: 8am-4pm, 9am-5pm, or 10am-6pm
• Salary: £40,000-£45,000 per annum
• Contract Type: Permanent, full-time

If you're an experienced IT professional who enjoys problem-solving, variety, and collaboration - this is a fantastic opportunity to make a visible impact within a close-knit, growing technology team.

👉 Apply now or contact the 83zero team for a confidential discussion.