IT Service Engineer

eTalent; City Of London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading technology service provider is hiring an IT Service Engineer for a home-based role with travel to customer sites. Candidates should have experience with Office 365, Azure, and a passion for delivering exceptional technical support. This role offers a flexible working environment, opportunities for professional development, and a comprehensive health and wellness package.

Benefits

Private medical insurance

Annual leave plus bank holidays

Company mobile phone

Pension scheme

Qualifications

• Background in Managed Service Providers (MSP) or B2B environments.
• Strong organizational skills and effective time management.

Responsibilities

• Be the first point of contact for technical queries.
• Manage and progress tickets ensuring communication with clients.
• Create and maintain process documentation.
• Install and configure hardware on customer sites.

Skills

Experience with Office 365

Knowledge of Azure/Entra

Proactive problem solver

Excellent communication skills

Tools

Windows 11

macOS

iOS

Job description

IT Service Engineer
Location: Surrey/London - Home-Based with Travel to Customer Sites
Salary: £27 - £29,000 per annum (depending on experience)
Employment Type: Full-Time

Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits!

Are you passionate about technology and delivering outstanding customer service As an IT Service Engineer, you’ll be at the forefront of solving technical queries while working in a dynamic, remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact.

Why You ll Love This Role:

• Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine.
• Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career.
• Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being.
• Annual Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you ll accrue an additional day of annual leave for each year!
• Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success.
• Financial Security: Their company pension scheme will help you plan for the future.

What You ll Do

• Be the first point of contact for technical queries via phone, email, and the ITSM tool.
• Manage and progress tickets, ensuring clear and consistent communication with clients.
• Create and maintain process documentation
• Work closely with 2nd and 3rd Line teams to deliver timely solutions.
• Receive and set up new hardware to customer specifications.
• Visit customer sites to install and configure hardware as required and to provide face-to-face support.
• Create detailed, customer-specific hardware build guides to support deployments.
• Stay ahead of emerging technologies to deliver the best service.

What They re Looking For:

• A background in Managed Service Providers (MSP) or B2B environments.
• Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS.
• A proactive problem solver who is self-motivated and adaptable.
• Excellent communication skills with a passion for delivering first-class service.
• Strong organisational skills and effective time management to handle multiple priorities and deadlines.

Travel Requirements:

Due to the locations of our customer sites, applicants must:

• Hold a full, valid UK driving licence and have access to a car for site visits, and
• Be able to travel reliably via public transport to London, Surrey and other areas of the UK.

Please note: These requirements are essential for the role.

Ready to Join If you re excited about advancing your career while enjoying great benefits and a flexible working environment, they d love to hear from you.

How to Apply

Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you.

Apply now through the company's dedicated recruitment portal and take your career to the next level!