IT Service Desk Technician – Hybrid Support & Onboarding

Cooper Parry; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading accountancy firm in Manchester is seeking a proactive IT Support Specialist to provide 1st and 2nd line support, troubleshoot a range of issues, and enhance the onboarding experience for new joiners. Ideal candidates will have strong knowledge of Microsoft 365 and excellent communication skills. This role offers a flexible work approach and a variety of employee benefits including a generous holiday entitlement and a wellbeing program.

Benefits

Flexible approach to work

Generous holiday entitlement

Enhanced parental leave policy

Enhanced pension scheme

No dress code

Multi-award-winning wellbeing offering

Volunteering opportunities

Social/sports clubs

Qualifications

• Proven experience in a fast‑paced IT Service Desk environment.
• Strong knowledge of Microsoft 365, Intune, Azure, and Windows 10/11.
• A natural communicator—clear, confident, and calm under pressure.
• A problem‑solver who thrives on challenges and takes pride in delivering results.
• Experience with IT infrastructure services and user lifecycle management.

Responsibilities

• Be the first point of contact for all IT support queries.
• Troubleshoot and resolve hardware, software, mobile, and audio & visual issues.
• Build and configure devices for new joiners.
• Maintain and support end‑user tech including laptops and printers.
• Log, track, and resolve incidents and service requests.
• Spot patterns and implement long‑term fixes.
• Create and maintain user‑friendly documentation.
• Drive continuous improvement and support the business.

Skills

Microsoft 365

Intune

Azure

Windows 10/11

Communication skills

Problem-solving

User lifecycle management

Education

Microsoft certifications or equivalent qualifications

Job description

A leading accountancy firm in Manchester is seeking a proactive IT Support Specialist to provide 1st and 2nd line support, troubleshoot a range of issues, and enhance the onboarding experience for new joiners. Ideal candidates will have strong knowledge of Microsoft 365 and excellent communication skills. This role offers a flexible work approach and a variety of employee benefits including a generous holiday entitlement and a wellbeing program.