IT Service Desk Technician: Fast-Paced In-Office Support

Portsmouth City Council; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the UK is seeking a dedicated IT Support Technician to provide second line support across various locations. The ideal candidate will have over 2 years of IT support experience, relevant IT qualifications, and a strong dedication to customer service. You will handle IT incidents, work in a team environment, and deliver excellent service. If you enjoy solving problems and supporting users, this role may be for you. Out of hours support is required during election periods.

Benefits

Comprehensive training programs

Supportive work environment

Commitment to diversity and inclusion

Qualifications

• Minimum 2 years of experience in IT support.
• Ability to converse in accurate written and spoken English is essential.
• Capability to manage relationships with customers and colleagues.

Responsibilities

• Provide second line IT support to users at various locations.
• Triage, log, investigate, and resolve IT incidents and problems.
• Deliver exceptional end-to-end service to customers.

Skills

Customer service excellence

Problem resolution

Team collaboration

Communication skills

Education

CompTIA A+ or equivalent IT qualification

Job description

A local government authority in the UK is seeking a dedicated IT Support Technician to provide second line support across various locations. The ideal candidate will have over 2 years of IT support experience, relevant IT qualifications, and a strong dedication to customer service. You will handle IT incidents, work in a team environment, and deliver excellent service. If you enjoy solving problems and supporting users, this role may be for you. Out of hours support is required during election periods.