IT Service Desk Technician

Cooper Parry; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading accountancy firm in Manchester is seeking a proactive IT Support Specialist to provide 1st and 2nd line support, troubleshoot a range of issues, and enhance the onboarding experience for new joiners. Ideal candidates will have strong knowledge of Microsoft 365 and excellent communication skills. This role offers a flexible work approach and a variety of employee benefits including a generous holiday entitlement and a wellbeing program.

Benefits

Flexible approach to work

Generous holiday entitlement

Enhanced parental leave policy

Enhanced pension scheme

No dress code

Multi-award-winning wellbeing offering

Volunteering opportunities

Social/sports clubs

Qualifications

• Proven experience in a fast‑paced IT Service Desk environment.
• Strong knowledge of Microsoft 365, Intune, Azure, and Windows 10/11.
• A natural communicator—clear, confident, and calm under pressure.
• A problem‑solver who thrives on challenges and takes pride in delivering results.
• Experience with IT infrastructure services and user lifecycle management.

Responsibilities

• Be the first point of contact for all IT support queries.
• Troubleshoot and resolve hardware, software, mobile, and audio & visual issues.
• Build and configure devices for new joiners.
• Maintain and support end‑user tech including laptops and printers.
• Log, track, and resolve incidents and service requests.
• Spot patterns and implement long‑term fixes.
• Create and maintain user‑friendly documentation.
• Drive continuous improvement and support the business.

Skills

Microsoft 365

Intune

Azure

Windows 10/11

Communication skills

Problem-solving

User lifecycle management

Education

Microsoft certifications or equivalent qualifications

Job description

Company Overview

At CP, we do things differently. We’re bold, brave, and believe in breaking the mold. We’re building a culture where people love what they do, feel supported, and are empowered to grow. If you’re ready to play all in, challenge the status quo, and be part of something exciting—this is your moment.

Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK

Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow.

Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience.

Responsibilities

• Be the first point of contact for all IT support queries—delivering 1st & 2nd line support across Microsoft 365, Office apps, and internal systems.
• Troubleshoot and resolve hardware, software, mobile, and audio & visual issues with confidence and clarity.
• Build and configure devices for new joiners, ensuring a smooth onboarding experience.
• Maintain and support end‑user tech—from laptops to printers to meeting room setups.
• Log, track, and resolve incidents and service requests with precision and care.
• Spot patterns, dig deep into recurring issues, and implement long‑term fixes.
• Create and maintain clear, user‑friendly documentation to support the wider team.
• Own your work. Drive continuous improvement. Keep the business moving.

Qualifications

• Proven experience in a fast‑paced IT Service Desk environment.
• Strong knowledge of Microsoft 365, Intune, Azure, and Windows 10/11.
• A natural communicator—clear, confident, and calm under pressure.
• A problem‑solver who thrives on challenges and takes pride in delivering results.
• Experience with IT infrastructure services and user lifecycle management.
• Microsoft certifications or equivalent qualifications required.
• You’re not just reactive—you’re proactive. You anticipate needs and act fast.
• You’re obsessed with service and love making people’s day better through tech.
• You’re curious, always learning, and never afraid to ask "what if?"
• You’re a team player who brings energy, positivity, and a can‑do attitude.

Benefits

What’s in it for you? Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results. That’s why we offer things like:

• A flexible approach to work – balancing working from home, in office or with clients
• A generous holiday entitlement
• An enhanced parental leave policy
• An enhanced pension scheme
• No dress code – just "wear something!"
• A multi‑award‑winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs

Equal Opportunity

As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.