IT Service Desk Technician

Bolton Nhs Foundation Trust; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in Bolton is looking for a dynamic individual to join their customer care team. You will be responsible for addressing all hospital issues and queries, ensuring excellent service and first-time fixes. This is an exciting opportunity to be part of a dedicated team focused on enhancing IT infrastructure within the NHS. Ideal candidates should possess strong problem-solving skills and a passion for excellent customer service.

Qualifications

• Dynamic individual keen on IT innovation.
• Excellent customer service skills.
• Problem-solving and fault diagnosis abilities.

Responsibilities

• Deliver customer-focused service.
• Support users on the front line.
• Provide first-time fixes.

Job description

An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital issues and queries, providing excellent customer services and first time fixes. This is a customer care focused role and a great opportunity to start your career.

Key Responsibilities

• Customer focused service
• Problem solving and fault diagnosis
• Supporting users on the front line providing first time fixes

The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.

The vision of this Trust is to be recognised by the people of Bolton and beyond as an excellent provider of health and care services and a great place to work. We are striving to attract, recruit and retain high calibre skilled staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment.

We thrive on cultivating cultural architecture, if you have the right skills, attitudes and behaviours, in line with our Trust values, we welcome and appreciate the diversity you bring to our organisation.

We offer a wide range of staff benefits, please click on the link below to see what current benefits we have. Staff benefits - Bolton NHS FT (boltonft.nhs.uk)

From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.