IT Service Desk Team Lead — People & Performance

Atos SE; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology services provider in the UK is looking for a Customer Service Team Leader to support and develop a team of Contact Centre Associates. You will ensure exceptional customer satisfaction and optimize service desk operations, focusing on performance metrics. Ideal candidates will have strong coaching skills and experience in performance management. This role offers a competitive salary and comprehensive benefits, including private healthcare and a pension plan.

Benefits

25 days annual paid leave

Private medical and dental care

Pension contributions up to 10%

Flex benefits program

Qualifications

• Experience in leading customer service teams.
• Ability to analyze performance metrics.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and develop a team of Contact Centre Associates.
• Ensure excellent customer and client satisfaction.
• Conduct coaching sessions and manage team performance.

Skills

Coaching and feedback

Customer relationship management

Performance analysis

Team leadership

Problem-solving

Job description

A leading technology services provider in the UK is looking for a Customer Service Team Leader to support and develop a team of Contact Centre Associates. You will ensure exceptional customer satisfaction and optimize service desk operations, focusing on performance metrics. Ideal candidates will have strong coaching skills and experience in performance management. This role offers a competitive salary and comprehensive benefits, including private healthcare and a pension plan.