IT Service Desk Student Placement

Renault Group; Enstone; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Private medical healthcare

On-site gym

On-site restaurant with daily allotm.

Biennial performance reviews (growth)

Job summary

Alpine Formula One Team is offering an IT Service Desk Student Placement in the UK. You’ll provide first‑line support across the business, helping to resolve issues while delivering excellent customer service.

You’ll work with experienced IT professionals and gain exposure to a broad range of technologies, incident management and end-user support processes. Based at our Enstone site, you’ll participate in device deployment, onboarding and access management activities, plus routine asset control

Qualifications

• Currently pursuing a degree in IT or CS and seeking an industry placement.
• Interest in IT support, customer service and technology.
• Basic understanding of Windows OS, Microsoft 365, networking and hardware.

Responsibilities

• Provide first-line IT support for incidents and requests.
• Log, classify, prioritise and track tickets to resolution.
• Troubleshoot desktops, laptops, mobile devices, printers and apps.
• Escalate complex issues to specialist teams when needed.
• Assist with setup, deployment, configuration and maintenance of end-user devices.
• Support user account administration including onboarding/offboarding.
• Maintain documentation of incidents, resolutions and IT procedures.
• Assist with hardware asset management and inventory control.
• Support meeting room tech and audiovisual equipment across the site.
• Contribute to continuous IT service improvements and user satisfaction.

Skills

IT support

Customer service

Troubleshooting

Windows OS

Education

Currently studying Information Technology/CS

Tools

Windows

Microsoft 365

Networking

Hardware

Job description

About Us

We are a high-performance Formula One Team driven by innovation, precision, and passion. Our IT team plays a critical role in ensuring that colleagues across the business have access to reliable technology and support services that enable them to perform at their best. From supporting trackside operations to maintaining factory-based systems, our Service Desk team is at the forefront of delivering excellent IT support in a fast-paced, high-performance environment. As an IT Service Desk Student Placement, you'll gain hands-on experience supporting a wide range of users, technologies, and business-critical systems. This is a unique opportunity to develop your technical and customer service skills while contributing to the success of a Formula One team.

The Role

During your placement, you will provide first-line IT support to users across the business, helping to resolve technical issues and ensuring a high standard of customer service. Working alongside experienced IT professionals, you'll gain exposure to a broad range of technologies, systems, and support processes while developing practical troubleshooting and problem-solving skills. You'll support the day-to-day operation of the Service Desk, assisting with incident management, service requests, device deployment, and continuous improvement initiatives that enhance the user experience.

Key Responsibilities

• Provide first-line support for hardware, software, and IT service-related incidents and requests
• Log, categorise, prioritise, and track support tickets through to resolution
• Troubleshoot issues relating to desktops, laptops, mobile devices, printers, and business applications
• Escalate complex issues to specialist IT teams where required
• Assist with the setup, deployment, configuration, and maintenance of end-user devices
• Support user account administration, including onboarding, offboarding, and access management activities
• Maintain accurate documentation of incidents, resolutions, and IT procedures
• Assist with hardware asset management and inventory control
• Support meeting room technology and audiovisual equipment across the site
• Contribute to continuous improvement initiatives that enhance IT services and user satisfaction

Who We’re Looking For

• Currently studying a degree in Information Technology, Computer Science, Computing, Cyber Security, Software Engineering, or a related discipline, and seeking an industry placement during your penultimate year of university
• Strong interest in IT support, customer service, and technology
• Basic understanding of Windows operating systems, Microsoft 365, networking, and computer hardware
• Excellent problem-solving skills and a methodical approach to troubleshooting technical issues
• Strong communication skills with the ability to explain technical concepts to non-technical users
• A customer-focused mindset with a passion for delivering excellent service
• Strong organisational skills and attention to detail
• Ability to prioritise tasks and work effectively in a fast-paced environment
• Proactive, adaptable, and eager to learn new technologies
• You must have the right to work in the UK, as we cannot provide sponsorship for this role
• You must be available to attend onsite interviews

What We Offer in Return

At Alpine Formula One Team, you won’t just contribute; you’ll make a direct impact on race car performance at the pinnacle of motorsport. Working alongside some of the most talented individuals in the industry, you’ll help shape innovation on a global stage.

Our purpose-built facilities in Enstone provide the perfect environment to thrive. We offer a competitive salary, private medical healthcare, full access to our free on-site gym, a fully catered restaurant with a daily allowance and a wide range of additional benefits designed to support your wellbeing and growth.

Beyond the perks, you’ll be part of a team that’s pushing boundaries in Formula One. The thrill of pioneering cutting-edge technology, combined with a collaborative and inclusive culture, creates unmatched opportunities for career development and personal achievement.

Take the next step in your career and play your part in shaping the future of Formula One.

Diversity and Inclusion

At Alpine Formula One Team, we celebrate diversity and strive to create an inclusive environment where everyone can be their true selves. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to leading by example in promoting diversity, inclusion, and belonging in our society.

Job Family Information

Technologies & Systems Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

BWT Alpine Formula One Team competes in the FIA Formula One World Championship with Grand Prix winner Pierre Gasly and rising star Franco Colapinto. The two drivers, under the leadership of Executive Advisor Flavio Briatore and Managing Director Steve Nielsen and piloting the revolutionary Alpine A526, are driving forward the team's charge during a highly competitive Formula One season. The team operates out of its Enstone factory in Oxfordshire, United Kingdom, where it has been based since 1992, in its previous guises as Benetton Formula, Renault F1 Team and Lotus F1 Team.

Enstone has a winning legacy with seven Formula One World Championships including the Drivers’ World Championship [1994, 1995, 2005 and 2006] with Michael Schumacher and Fernando Alonso, and the Constructors’ World Championship [1995, 2005 and 2006]. The team’s 2026 car, the A526, is designed and built on-site with the 1000-strong workforce working hard towards the new opportunities presented in the 24-race season. For more information, please head to www.alpinef1.com Alpine, a brand born from racing Alpine’s history dates back to 1955 when Jean Rédélé, a young man passionate about competition, formed the automotive brand.

Fast forward nearly 70 years, and Alpine is now at the forefront of motor racing, competing alongside the elite in the FIA Formula 1 World Championship and the World Endurance Championship as well as many other motorsport disciplines. The original A110 road car was introduced in 1962 and, by the early 1970s, Alpine was a major force in topflight rally competition. In 1971, Alpine took the three steps on the podium of the world-famous Rallye Monte Carlo for the first time and later again in 1973. The company went on to win the World Rally Championship Manufacturers’ title later that year.

Alpine achieved one of its most famous motorsport triumphs in 1978; overall victory at the 24 Hours of Le Mans. Filled with this racing passion and savoir-faire, the brand continued to release new and innovative road cars throughout the 70s and 80s, including the A310 V6 and the GTA.

As soon as Alpine's relaunch in 2012 was announced, a competition programme was born to develop the brand's awareness. This commitment was underlined in endurance racing, which has enjoyed numerous successes on international circuits.

Fast forward to 2021 and Alpine took its very first steps into the elite realms of Formula One, after Luca de Meo announced the company’s decision to enter the series as the rebranded Alpine F1 Team. In 2024, the brand is reiterating its commitment to Formula 1, Endurance, Rally, Cup, GT and the SimRacing sphere through Esports.

A busy calendar for 2024, punctuated by the FIA Formula 1 World Championship, the World Endurance Championship, the FFSA GT4 European Series, FFSA Championnat de France GT, the Championnat de France FFSA des Rallyes, but also by customer competitions organised by the brand, such as the Alpine Elf Rally Trophy on the road and the Alpine Elf Europa Cup on the track.