IT Service Desk Specialist - User Support

Birmingham Community Healthcare NHS foundation Trust; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional healthcare provider in Birmingham is seeking dedicated IT Support staff to join their Service Desk team. The role involves providing top-notch technical support for over 5,500 users across various systems, including Microsoft Office and specific corporate applications. You'll monitor Helpdesk operations, assist with fault resolution, and contribute to the improvement of IT services. This is an excellent opportunity for those wanting to contribute to integrated community care within the NHS environment.

Qualifications

• Experience in providing technical support to IT users.
• Knowledge of operating systems and Microsoft Office.
• Ability to log and track reported faults effectively.

Responsibilities

• Provide telephone and email support to IT users.
• Log and update faults in the DTS Helpdesk system.
• Maintain procedure notes for Helpdesk functions.

Skills

Telephone support

Email support

Microsoft Office products

Technical software

Database applications

Web-based systems

Inventory management

Job description

A regional healthcare provider in Birmingham is seeking dedicated IT Support staff to join their Service Desk team. The role involves providing top-notch technical support for over 5,500 users across various systems, including Microsoft Office and specific corporate applications. You'll monitor Helpdesk operations, assist with fault resolution, and contribute to the improvement of IT services. This is an excellent opportunity for those wanting to contribute to integrated community care within the NHS environment.