IT Service Desk Specialist — Hybrid, First-Contact Focus

Ecotricity Jobs; Stroud; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading green energy company in Stroud seeks a Service Desk Administrator to provide outstanding IT support services. You will manage incidents and service requests, ensuring high-quality customer service. Ideal candidates will have experience in IT support, excellent communication skills, and relevant certifications. The role offers a hybrid working environment and various employee benefits including healthcare and generous holiday allowances.

Benefits

Healthcare plan

Life assurance

Generous pension contribution

Volunteering Day

Various company discounts

Cycle-to-work scheme

Onsite parking

Qualifications

• Proven experience in a customer-focused IT support role.
• Basic understanding of ITIL principles and practices.
• Open to candidates without formal educational requirements.

Responsibilities

• Handle incoming tickets and calls aiming for first contact resolution.
• Assist with recurring tasks such as audits and documentation updates.
• Maintain and contribute to the knowledge base.

Skills

Customer service

Incident management

Communication

Analytical skills

Education

Relevant certifications such as ITIL Foundation or CompTIA A+

Tools

Jira

ServiceNow

M365

Job description

A leading green energy company in Stroud seeks a Service Desk Administrator to provide outstanding IT support services. You will manage incidents and service requests, ensuring high-quality customer service. Ideal candidates will have experience in IT support, excellent communication skills, and relevant certifications. The role offers a hybrid working environment and various employee benefits including healthcare and generous holiday allowances.