IT Service Desk Specialist | First‑Line Support

Thames Water Utilities Limited; Swindon; On-site; GBP 32,000; Full time

Job summary

A major UK water company located in Swindon is seeking a Service Desk Agent to provide excellent IT service to employees and contractors. Responsibilities include troubleshooting IT incidents and managing calls from users. Strong customer service and communication skills are essential. Opportunities for a rewarding career within a supportive work environment are provided, along with competitive salary and benefits.

Benefits

Competitive salary up to £32,000 per annum

Annual Leave - 24 days holiday per year plus bank holidays

Generous Pension Scheme

Access to health and wellness benefits

Qualifications

• ServiceNow knowledge is a bonus but not essential.
• Knowledge of Security processes.
• Self-motivated achiever focused on customer service.

Responsibilities

• Provide excellent IT service to Thames Water Employees and Contractors.
• Receive, log, and manage calls from internal employees.
• Troubleshoot IT-related incidents from in-house software to hardware.

Skills

excellent customer service skills and telephone manner

Outstanding communication skills

ability to work in a fast-paced environment

Tools

Windows 11

Windows 10

Office365

Power BI

Azure/Active Directory

Job description

A major UK water company located in Swindon is seeking a Service Desk Agent to provide excellent IT service to employees and contractors. Responsibilities include troubleshooting IT incidents and managing calls from users. Strong customer service and communication skills are essential. Opportunities for a rewarding career within a supportive work environment are provided, along with competitive salary and benefits.