IT Service Desk Operator (Level 1)

NHS; Exeter; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Exeter is seeking an enthusiastic IT Service Desk Operator to deliver first-line support for Digital services. Candidates should have an IT qualification and a proactive attitude towards IT support. This full-time role includes long shifts and offers the potential for permanent employment after the secondment ends. Join our dedicated team and help enhance our Digital Services.

Benefits

27 days paid annual leave plus bank holidays

Access to occupational health services

Staff discounts and benefits

NHS Pension scheme

Cycle to work scheme

Qualifications

• Minimum of an A-Level or equivalent qualification.
• Experience providing first line IT support is an advantage.
• Looking for individuals passionate about a career in Digital Services.

Responsibilities

• Deliver first-line support for Digital and Clinical Digital services.
• Work long shifts if required for weekend and Bank Holiday cover.
• Handle diverse responsibilities across the Digital Services Team.

Skills

Strong teamwork and collaboration skills

Proactive, can-do attitude

Effective verbal and written communication

Ability to prioritize and assign support calls

Familiarity with Active Directory

Education

IT qualification equivalent to A-Level

Job description

Go back Royal Devon University Healthcare NHS Foundation Trust

IT Service Desk Operator (Level 1)

The closing date is 26 November 2025

The Royal Devons Digital Services Team is seeking an enthusiastic individual to support their commitment to providing efficient, sustainable 24*7 support. This secondment role is an ideal opportunity for an individual to join the team who has an IT qualification, little or no experience. If you have an IT qualification equivalent to an A-Level or greater and desire a career in the Trust's Digital Services team, this may be the role for you.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

It's never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Exciting Opportunity to Join the Royal Devons Digital Services Team

This role will support the Trust's 24*7 IT Service Desk:

• Delivering first‑line support for Digital and Clinical Digital services during standard working hours.
• Working long days (12/12.5 hour shifts) if required to provide weekend and Bank Holiday cover along with standard 7.5 hour shifts, Monday to Friday, 07:30 - 20:00 – 37.5 hours average per week.
• Opportunity to work from home on specific shifts and the RDE Heavitree Service Desk Office.
• The secondment is until 25 September 2026 but there may be a chance to join the team in a permanent role should a vacancy arise.

This working pattern ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements reflecting the unique shift patterns. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team.

What We Are Looking For

We welcome applications from:

• Candidates with a minimum of an A‑Level or equivalent qualification.
• Candidates with proven experience providing first line IT support in a fast‑paced, high‑standards environment.
• Newly qualified individuals with a passion for pursuing a career in Digital Services within the Trust.

Key Skills and Attributes:

• Strong teamwork and collaboration skills.
• A proactive, can‑do attitude with enthusiasm for delivering excellent first‑line support.
• Effective verbal and written communication abilities.
• The ability to elicit and record information accurately, following Standard Operating Procedures.
• The capacity to prioritise and assign support calls appropriately according to service level agreements.
• Familiarity with Active Directory.

Why Join Us?

Digital Services is committed to fostering a learning culture, offering robust support for career progression within the department and across the wider Trust. This role is ideal for individuals seeking to broaden their expertise and play an integral role in enhancing the Trust's Digital Services.

Working Pattern: 37.5 hours per week (average), weekend and Bank Holiday work as required.

Interview Date: To Be Confirmed

For further information please contact: Mike Kelly, extension 3930, email [e-mail]

This is a fixed term contract until 25/09/2026. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme.

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

• See job description text above, and (where applicable) you can download a copy of the full job description.
• See job description text above, and (where applicable) you can download a copy of the full job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

£24,937 to £26,598 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

185-63302-11961

Job locations

Royal Devon University Healthcare NHS Foundation Trust